Senior Director, Global Order-to-Cash

Zscaler•Santa Clara, CA

7d•Hybrid

About The Position

Zscaler is seeking a Senior Director, Global Order-to-Cash to lead the Finance team’s global order-to-cash (OTC) process. The role is based in Santa Clara, California, with a hybrid option, or may be remote within the United States. It reports to the VP, Revenue Accounting. The Senior Director will serve as the global process owner for the complete customer-facing cash chain, from executable customer order through order management, billing readiness, billing, invoicing, usage and consumption billing, credits and rebills, accounts receivable, cash application, credit, collections, disputes, and cash realization. This is a strategic process leadership position rather than a transactional billing, AR, or collections role. The role is accountable for global OTC process architecture, controls, data requirements, KPIs, transformation, India OTC COE outcomes, and end-to-end operational performance. The successful candidate will establish an integrated global process, KPI architecture, transformation roadmap, and accountable leadership across the OTC chain. They will work with a broad set of cross-functional partners to improve upstream order quality and prevent downstream billing, receivables, and collection issues, while advancing automation and operational efficiency. Zscaler describes its mission as accelerating digital transformation and protecting customers through its Zero Trust Exchange platform. The company emphasizes customer obsession, ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Its stated behaviors include problem-solving, urgency, and thinking at global scale.

Requirements

Demonstrated curiosity about and active exploration of AI tools, with a history of integrating new technologies to improve daily workflows and augment problem-solving.
12+ years of progressive experience in order-to-cash, quote-to-cash, revenue operations, billing, AR, credit, collections, finance operations, controllership, finance transformation, or a related field.
Experience leading large-scale global OTC, billing, AR, collections, or finance operations in a public company or high-growth enterprise environment.
Strong understanding of end-to-end quote-to-cash and order-to-cash processes, including order management, billing, invoicing, AR, cash application, credit, collections, disputes, write-offs, and cash realization.
Demonstrated ability to own process architecture, controls, KPIs, transformation roadmap, global operating performance, cross-functional governance, and distributed COE operating models.

Nice To Haves

Experience leveraging generative AI tools, LLMs, intelligent automation, or advanced predictive analytics to optimize workflow documentation, streamline process mapping, automate exception handling, and scale operational efficiency.
Experience in SaaS, cybersecurity, cloud, software, technology, subscription, usage-based, or consumption-based business models.
Experience with CPQ, CLM, ERP, billing platforms, cash application tools, collections platforms, workflow tools, and finance transformation programs.
Public company experience with SOX controls and audit-ready operational processes.
Experience scaling OTC operations in a global, high-growth technology company through process standardization, automation, shared services or COE design, KPI-based operating reviews, and benefits realization.
Demonstrated success improving billing accuracy, reducing credits and rebills, reducing dispute aging, improving DSO, increasing cash application automation, and reducing human touches per transaction.

Responsibilities

Serve as the global process owner for the end-to-end OTC chain, including order management, billing readiness, billing, invoicing, usage and consumption billing, credits and rebills, AR, cash application, credit, collections, disputes, and cash realization.
Own global OTC process architecture, operating boundaries, controls, data requirements, KPI framework, transformation roadmap, and performance outcomes across billing accuracy, receivables integrity, DSO, AR aging, cash application, collections, and disputes.
Provide global leadership to the India OTC COE in partnership with the Director, Order Management & Billing and Director, AR, Credit & Collections; establish delegated authority, operating expectations, KPIs, escalation thresholds, evidence standards, and outcome ownership.
Partner with Sales Operations, Deal Desk, Legal, Provisioning, Product, Pricing, Technical Revenue, Revenue Accounting, Treasury, Controllership, Business Transformation, and IT to improve upstream order quality and prevent downstream billing, AR, and collection issues.
Lead OTC transformation, including automation opportunities in order validation, billing readiness, invoicing, credits and rebills, cash application, collections prioritization, dispute routing, exception queues, AR analytics, and human-touch reduction.
Drive operational performance and transformation outcomes across the global customer-facing cash chain.