Manager, Quote-to-Cash Operations

Nexthink•Boston, MA

17h•$120,000 - $200,000•Hybrid

About The Position

Nexthink is seeking a Manager, Quote-to-Cash Operations to lead the operational backbone of its global Go-to-Market organization. The role works across Sales, Finance, Legal, and Customer Success to improve deal execution, customer onboarding, and revenue operations. It owns end-to-end bookings integrity, billing accuracy, Quote-to-Cash processes and KPIs, customer lifecycle operations, license operations, channel order fulfillment, support escalations, team development, and cross-functional process improvements. This is a hybrid position based in the Boston, MA office, with three days per week onsite; candidates must live within commuting distance.

Requirements

Proven leadership experience in a fast-scaling software or SaaS environment, with a track record of building high-performing operations teams.
Deep understanding of the Quote-to-Cash cycle and the factors that drive revenue accuracy and efficiency.
Strong Salesforce expertise.
Exceptional communication skills across all organizational levels.
Ownership mindset and structured project management skills, with the ability to manage multiple workstreams in a fast-paced environment.
Master's degree or equivalent experience in Business, Finance, or Operations.

Nice To Haves

Familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP or billing tools.
Partner or channel operations experience, particularly familiarity with reseller or distributor ecosystems.

Responsibilities

Own the integrity of the end-to-end bookings process, enforcing controls that protect revenue accuracy and support audit readiness.
Drive accurate and timely billing across License, Subscription, and Professional Services contracts, reducing errors and accelerating cash collection.
Lead the end-to-end Quote-to-Cash process; track SLAs, backlog, billing accuracy, and cycle times; reduce friction across CRM, CPQ, and ERP systems; and use performance data to inform decisions.
Manage customer onboarding after signature, including license provisioning, welcome workflows, and SLA tracking, as well as offboarding, including contract termination, license revocation, and final billing.
Own license operations for customer provisioning, demo environments, and partner enablement; work with Sales and Customer Success on renewal quote production.
Manage channel order processing and partner license fulfillment for resellers and distributors.
Support Sales, Customer Success, and Finance by triaging and resolving requests against SLAs and providing guidance on non-standard terms, pricing exceptions, and commercial edge cases.
Serve as the senior escalation point for billing disputes, provisioning failures, and partner issues.
Support the design and delivery of training programs that scale with the business.
Manage, coach, and develop a team of two operations professionals across global markets.
Lead cross-functional improvement initiatives with Transformation, IT, RevOps, and Finance to drive automation.
Champion data integrity and audit/internal control documentation across operational workflows.

Benefits

Company-covered health, dental, and vision benefits, plus access to life insurance, long-term disability, and accidental death/personal loss coverage.
Flexible hours and unlimited paid time off, in addition to 15 days of holidays.
11 company-paid holidays.
Three extra paid days for volunteering.
Hybrid work model and structured onboarding.
Free access to professional training platforms.
Up to 16 weeks of paid leave for birthing parents or primary caregivers and six weeks for secondary caregivers.
401(k) plan with up to 4% company matching contributions, with immediate vesting.
Referral bonuses for successful hires after three months of continuous employment.
Base salary and potential commission or performance bonus plan.