Manager, Quote-to-Cash Operations

Nexthink • Boston, MA

1d • Hybrid

About The Position

Nexthink is seeking a Manager, Quote-to-Cash Operations to own the operational backbone of its global Go-to-Market engine. The position works across Sales, Finance, Legal, and Customer Success to improve deal execution, customer onboarding, billing, and revenue operations. It is a hybrid position based out of the Boston, Massachusetts office, with three days per week onsite. Candidates must live within commuting distance of the office.

The manager will lead and develop a team of two operations professionals across global markets, oversee the end-to-end Quote-to-Cash process, and partner with cross-functional teams to improve operational performance, automation, data integrity, and audit readiness.

Requirements

• Proven leadership experience in a fast-scaling software or SaaS environment, including a track record of building high-performing operations teams.
• Deep understanding of the Quote-to-Cash cycle and the factors that drive revenue accuracy and efficiency.
• Strong Salesforce expertise.
• Exceptional communication skills across all levels, from CFO to junior analyst.
• An ownership mindset and structured project management skills, with the ability to manage multiple workstreams in a fast-paced environment.
• Master's degree or equivalent experience in Business, Finance, or Operations.

Nice To Haves

• Familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP and billing tools.
• Partner or channel operations experience, including familiarity with reseller or distributor ecosystems.

Responsibilities

• Own the end-to-end bookings process and enforce controls that protect revenue accuracy and support audit readiness.
• Drive accurate and timely billing for license, subscription, and professional services contracts, reducing errors and accelerating cash collection.
• Champion the end-to-end Quote-to-Cash process and track KPIs, including SLAs, backlog, billing accuracy, and cycle times.
• Identify and remove friction across CRM, CPQ, and ERP systems, translating performance data into decisions.
• Manage the customer lifecycle from signature to separation, coordinating onboarding activities such as license provisioning, welcome workflows, and SLA tracking, as well as offboarding activities such as contract termination, license revocation, and final billing.
• Own license operations for customer provisioning, demo environments, and partner enablement.
• Partner with Sales and Customer Success on renewal quote production to ensure renewals are not missed.
• Manage channel order processing and partner license fulfillment for reseller and distributor ecosystems.
• Support Sales, Customer Success, and Finance by triaging and resolving support requests against SLAs, and exercise judgment on non-standard terms, pricing exceptions, and commercial edge cases.
• Serve as the senior escalation point for billing disputes, provisioning failures, and partner issues.
• Support the design and delivery of training programs that scale with the business.
• Manage, coach, and develop a team of two operations professionals across global markets.
• Lead cross-functional improvement initiatives with Transformation, IT, RevOps, and Finance to drive automation.
• Champion data integrity and audit/internal control documentation across operational workflows.

Benefits

• Company-paid health, dental, and vision benefits for US employees.
• Access to life insurance, long-term disability, and accidental death/personal loss coverage.
• Flexible hours.
• Unlimited paid time off in addition to 15 days of holidays; the posting also specifies 11 company-paid holidays.
• Three extra paid days for volunteering.
• Hybrid work model with structured onboarding.
• Free access to professional training platforms.
• Up to 16 weeks of paid leave for birthing parents or primary caregivers and six weeks for secondary caregivers.
• 401(k) plan with up to 4% company matching contributions and immediate vesting.
• Bonuses for referring successful hires after three months of continuous employment.
• Base salary and may include a commission or performance bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager