Director, Order-to-Cash Operations

Fastly • San Francisco, NY

1d

About The Position

Fastly is hiring a Director, Order-to-Cash Operations to lead Order Management, Billing, and Revenue Operations at a growing, publicly traded SaaS company. The role is responsible for ensuring that signed deals become accurate orders, invoices, and revenue. It reports to the VP, Revenue Accounting and manages a Senior Manager, Billing, an Order Management Manager, and a new Revenue Operations Manager to be hired. The director will work closely with Deal Strategy, Finance, and Sales Operations, represent Order-to-Cash in Fastly’s company-wide Lead-to-Cash transformation, and support Revenue Accounting on ASC 606 matters.

This is a hands-on leadership role focused on the order-to-invoice process, revenue data governance, scalable systems and processes, and reporting for Finance and executive leaders. The position is open to hybrid or remote work in the United States, with a strong preference for hybrid work near a local office. Preferred locations are San Francisco, Denver, and New York. Availability during core business hours is required, and travel may be required as needed.

Requirements

• 10 or more years of experience in Order Management, Billing, Revenue Operations, or Order-to-Cash at a B2B SaaS company.
• 4 or more years of experience leading teams, including managing managers or senior individual contributors, and building diverse and inclusive teams.
• Hands-on understanding of Salesforce, CPQ, billing, and ERP platforms, and how contract and order data moves between them.
• Working knowledge of ASC 606 and how contract terms affect billing and revenue recognition.
• Strong analytical and communication skills.
• Ability to partner across Finance, Accounting, Sales Operations, Deal Desk, Legal, and IT, and explain complex process and data issues to executive leaders.
• Bachelor’s degree in accounting, finance, or a related field.

Nice To Haves

• CPA designation.
• Experience leading a Lead-to-Cash, Order-to-Cash, or similar process and systems transformation.
• Experience with SOX controls and supporting external audits in a public company or late-stage environment.
• Experience reviewing complex, non-standard contracts and identifying terms that affect revenue recognition, billing, and order setup.
• Regular, hands-on use of AI tools such as Claude, ChatGPT, and Gemini to improve operational workflows, with sound judgment about when AI output needs review.

Responsibilities

• Lead the Order Management, Billing, and Revenue Operations teams, including hiring and developing a new Revenue Operations Manager.
• Own the order-to-invoice process from Deal Desk approval and Closed-Won through accurate, timely invoicing.
• Set and manage clear service levels for order and invoice accuracy, turnaround time, and backlog.
• Define and own the source of truth for revenue data and metrics, and drive data governance for audit-ready compliance.
• Partner with Business Systems and IT to make Salesforce, CPQ, billing, and ERP processes scalable and less manual.
• Represent Order-to-Cash in Fastly’s company-wide Lead-to-Cash transformation, including process design and adoption.
• Support Revenue Accounting on ASC 606 matters.
• Deliver reporting and variance analysis to Finance and executive leadership.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Family planning support.
• Mental health support and an Employee Assistance Program.
• Life, disability, and accident insurance.
• Flexible Vacation policy.
• Up to 18 days of accrued paid sick leave.
• 401(k) with company match.
• Employee Stock Purchase Program.
• 12 paid local holidays in 2026.
• 12 paid company wellness days in 2026.
• Potential eligibility for equity and discretionary bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director