Manager, Quote-to-Cash Operations
About The Position
Nexthink is seeking a Manager, Quote-to-Cash Operations to own the operational backbone of its global Go-to-Market engine. The role works across Sales, Finance, Legal, and Customer Success to improve deal closure, customer onboarding, and revenue operations in a fast-scaling global software company. This is a hybrid role based in Nexthink’s Boston, Massachusetts office, with three onsite days per week; candidates must live within commuting distance. The manager is accountable for the integrity of the end-to-end bookings process, accurate and timely billing, Quote-to-Cash performance, customer lifecycle operations, licensing, partner order fulfillment, and operational support. The role leads cross-functional process improvement and automation initiatives, maintains data integrity and audit/internal control documentation, and manages and develops a team of two operations professionals across global markets.
Requirements
- Proven leadership experience in a fast-scaling software or SaaS environment, with a track record of building high-performing operations teams.
- Deep understanding of the Quote-to-Cash cycle and the factors that drive revenue accuracy and efficiency.
- Strong Salesforce expertise.
- Exceptional communication skills across all levels, from CFO to junior analyst.
- Ownership mindset and structured project management skills, with the ability to run multiple workstreams in a fast-paced environment.
- Master’s degree or equivalent experience in Business, Finance, or Operations.
Nice To Haves
- Familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP and billing tools.
- Partner or channel operations experience, including familiarity with reseller or distributor ecosystems.
Responsibilities
- Own the integrity of the company’s end-to-end bookings process, enforcing controls that protect revenue accuracy and support audit readiness.
- Drive accurate and timely billing for License, Subscription, and Professional Services contracts, reducing errors and accelerating cash collection.
- Champion the end-to-end Quote-to-Cash process; track KPIs including SLAs, backlog, billing accuracy, and cycle times; eliminate friction across CRM, CPQ, and ERP systems; and use performance data to inform decisions.
- Manage the customer lifecycle from signature to separation, coordinating onboarding activities such as license provisioning, welcome workflows, and SLA tracking, and offboarding activities such as contract termination, license revocation, and final billing.
- Own license operations for customer provisioning, demo environments, and partner enablement; work with Sales and Customer Success on renewal quote production.
- Manage channel order processing and partner license fulfillment for the reseller and distributor ecosystem.
- Provide operational support to Sales, Customer Success, and Finance by triaging and resolving requests against SLAs, and exercising judgment on non-standard terms, pricing exceptions, and commercial edge cases.
- Serve as the senior escalation point for billing disputes, provisioning failures, and partner issues.
- Support the design and delivery of training programs that scale with the business.
- Manage and develop a team of two operations professionals across global markets.
- Lead cross-functional improvement initiatives with Transformation, IT, RevOps, and Finance to drive automation.
- Champion data integrity and audit/internal control documentation across operational workflows.
Benefits
- Company-covered health, dental, and vision benefits for US employees.
- Access to life insurance, long-term disability, and accidental death/personal loss coverage.
- Flexible hours.
- Unlimited paid time off, in addition to 15 days of holidays.
- 11 company-paid holidays.
- Three extra days for volunteering.
- Hybrid work model and structured onboarding.
- Free access to professional training platforms.
- Up to 16 weeks of paid leave for birthing parents or primary caregivers and six weeks for secondary caregivers.
- 401(k) plan with up to 4% company matching contributions and immediate vesting.
- Bonuses for referring successful hires after three months of continuous employment.
- Base salary and may include a commission or performance bonus plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
