Cash Operations Manager

Waste Harmonics Keter • Stamford, CT

23h

About The Position

The Cash Operations Manager oversees daily cash operations for the Enterprise Business Unit, ensuring timely, accurate, and complete processing, application, reconciliation, and reporting of cash receipts and related transactions. This role provides operational leadership within Finance for cash application, unapplied cash, customer payment research, one-off customer transactions, customer refunds, bank reconciliations, and cash-related internal controls.

The manager maintains and develops disciplined processes, improves transaction accuracy, clears processing backlogs, and provides timely visibility into cash receipts and working capital performance. The position combines hands-on team leadership, accounting fundamentals, analytical thinking, operational execution, process improvement, accountability, and continuous improvement.

Requirements

• Experience leading a team.
• Knowledge of cash application processes, including posting lockbox, ACH, wire, credit card, and check payments.
• Knowledge of bank reconciliation, accounts receivable concepts, banking practices, and online banking platforms.
• Ability to resolve unapplied cash, misapplied payments, NSF returns, chargebacks, and refunds.
• Proficiency in Excel, including formatting data from external sources and using lookups.
• Ability to report on incoming payments and payment trends.
• Ability to maintain audit-ready records, including remittances and check copies.
• Accuracy and attention to detail, with strong analytical and problem-solving skills.
• Process improvement and documentation skills.
• Team leadership and performance-monitoring skills, with a collaborative approach to achieving department goals.
• Ability to collaborate with Collections and Treasury.
• Clear written and verbal communication skills, including communicating with customers about payment issues.
• Ability to prioritize and meet deadlines in a fast-paced environment; quick learner.
• Positive attitude and pride in accurate work.

Nice To Haves

• Bachelor’s degree.
• NetSuite experience.

Responsibilities

• Lead three on-site Cash Operations Business Partners and an additional overnight offshore resource.
• Oversee daily cash application across company bank accounts and payment channels, ensuring ACH, wire, check, credit card, and lockbox payments are accurately posted in the ERP system and applied to outstanding receivables within established deadlines.
• Investigate and resolve unapplied cash, unidentified receipts, short payments, overpayments, and payment discrepancies in coordination with Accounts Receivable, Collections, Billing, and Customer Service.
• Oversee daily bank transaction monitoring and bank reconciliations, resolve discrepancies between bank activity, payment processors, and the general ledger, and maintain segregation of duties and supporting documentation for month-end close and audits.
• Prepare and distribute daily cash receipts reports, cash flash reports, and operational dashboards, and provide Finance leadership, Treasury, and management with insights into cash collection trends, payment patterns, and operational bottlenecks.
• Evaluate and improve cash operations workflows, including automation of cash application, bank transaction imports, payment matching, and reconciliation.
• Standardize procedures across business units and acquired entities and maintain standard operating procedures and internal control documentation.
• Manage, train, coach, and develop cash operations personnel; set responsibilities and performance expectations; monitor productivity, accuracy, and backlog resolution; promote cross-training; and promptly escalate significant issues to Finance leadership.
• Own misapplications and exceptions through resolution, resolve payment issues promptly, and keep customers and internal partners informed.
• Collaborate with Collections and Treasury to meet weekly and monthly goals.

Benefits

• Competitive compensation.
• Annual bonus plan at every level.
• Continuous learning and development opportunities.
• 401(k) retirement savings with company match and immediate vesting.
• Medical and dental insurance.
• Company-paid vision insurance.
• Company-paid life insurance.
• Company-paid short-term and long-term disability insurance.
• Employee Assistance Program.
• Flexible Spending Accounts and Health Savings Accounts.
• Paid time off, including a birthday off, community volunteer hours, and a Friday off in the summer.
• Eight paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed