Sales Operations Manager

Jacuzzi Group•Atlanta, GA

About The Position

The Sales Operations Manager leads the Sales Admin team, ensuring accurate and timely processing of sales paperwork while developing team members and improving operational efficiency. The role oversees day-to-day team operations, including onboarding, training, workload distribution, performance tracking, and process improvement, while partnering with Sales leadership to strengthen sales operations and support nationwide sales goals. Jacuzzi Bath Remodel (JBRx), a business unit of Jacuzzi Group, is described as its fastest-growing unit, with 13 locations launched nationwide in under five years. The company combines premium materials, a knowledgeable sales team, experienced in-house certified installers, and more than 70 years of experience to serve customers.

Requirements

At least 5 years of experience in sales operations, preferably within the home improvement or consumer goods industry.
Proven track record of improving sales processes and performance metrics.
Strong analytical skills and experience in data analysis and reporting.
Familiarity with CRM systems and sales analytics tools.
Excellent organizational skills and attention to detail.
Strong communication and interpersonal skills to facilitate collaboration across teams.
Ability to manage multiple tasks and priorities and adapt to changing situations.
Problem-solving mindset and ability to think strategically and innovatively.

Nice To Haves

Experience leading teams or projects.

Responsibilities

Oversee the Sales Operations team, ensuring accurate and timely review of sales contracts, paperwork, and Salesforce documentation across all markets.
Develop and maintain standard operating procedures, workflows, and reference materials to improve consistency, accuracy, and operational efficiency.
Manage daily team operations, including staffing, scheduling, workload distribution, task assignments, and shifting priorities to meet processing deadlines and service-level expectations.
Lead onboarding, training, coaching, and development of Sales Operations Specialists, establishing clear performance expectations and accountability.
Oversee AI-driven sales document processing, identify deficiencies, and implement improvements to increase accuracy and reduce delays.
Assign tasks and escalations to team members based on individual skill sets and current capacity, and ensure task completion daily.
Analyze sales metrics, trends, and forecasts to identify growth opportunities and provide actionable recommendations to leadership.
Oversee Salesforce utilization.
Identify and implement process and system improvements to streamline workflows, reduce errors, and enhance overall sales team effectiveness.
Perform other duties as assigned.