Sales Operations Manager
About The Position
The Sales Operations Manager (SOM) ensures Celestica’s sales systems and processes operate correctly and efficiently, enabling the global sales organization to pursue opportunities. The role ensures deals are closed as won or lost according to process specifications and that sales incentive plan payouts follow corporate policies and audit requirements. It also manages ATS Sales and Account Team skills assessments and training plans, including course recommendations, training deployment, and training partner relationships. This is an individual contributor role. The position provides sales tools and processes, maintains accurate and timely sales data, and delivers data and insights to teams supporting ATS and CCS leadership. It plays a governance role by maintaining system data integrity, managing system access, and ensuring incentive payouts meet corporate and audit requirements. This is a remote position, with travel as necessary. Duties are performed in a normal office environment and may involve extended sitting, sustained visual concentration, and frequent repetitive manual movements such as data entry. Occasional overnight travel may be required.
Requirements
- Eight or more years of multidisciplinary work experience in business management, sales, finance, marketing, process engineering, or project/program management; preferably in the high-tech industry.
- Hands-on experience with CRM platforms such as Dynamics and Salesforce.
- Familiarity with ISO 9001:2008 / TL 9000 quality management standards, Corporate Records Retention procedures, and Environmental Health & Safety guidelines.
- Proven capability in tracking incentive schedules, auditing sales win criteria, and managing complex spreadsheet trackers.
- Strong interpersonal skills for working directly with Sales, Customer GMs, Segment VPs, and HR.
- Proven track record identifying manual reporting or system bottlenecks and streamlining them through process redesign, standardization, and automation.
- Experience managing or administering training programs.
- Bachelor’s degree in a related field, such as Business or Engineering, or an equivalent combination of education and experience.
Nice To Haves
- Work experience within Celestica is highly desirable.
- Experience in the high-tech industry is preferred.
Responsibilities
- Manage Dynamics 365 CRM Sales Module user access requests, validating role specifications and business unit alignments.
- Assign industry-specific Khalix account codes for new CRM accounts.
- Review and validate CRM opportunities moving to Closed/Won against required award documentation.
- Manage the quarterly Sales Incentive Plan (SIP) schedule, track payout timelines, and distribute claim criteria documentation to sales teams.
- Validate documentation for first, second, and third SIP installments, confirming production purchase orders and run-rate Estimated Annual Revenue (EAR).
- Generate, audit, and maintain quarterly Compensation Tracker Reports extracted from CRM data.
- Secure formal approvals for quarterly SIP claims from Segment VPs.
- Support HR in validating achievement data for Sales MBOs.
- Execute month-end reporting, including Forecast Wins, Live Funnel, Win/Loss, and Khalix system loads.
- Consolidate and distribute monthly Global and Segment management reporting packages and produce supporting backup reports.
- Coordinate the annual Sales Quota process and provide segment targets for HR.
- Lead and support continuous improvement development in Dynamics 365 and Salesforce CRMs.
- Administer ATS Sales and Account Team skills assessments, analyze results, and recommend training plans.
- Recommend the annual Sales Training Plan and budget for approval, and manage programs within budget.
- Support annual renewal of contracts with vendors.
- Manage system access to Sales and GCBU tools and associated training, including Dynamics CRM, Challenger, SOS, ZoomInfo, and LinkedIn Navigator.
- Ensure sales data is accurate and available in a timely manner, and provide data-driven insights to teams supporting ATS and CCS leadership.
- Maintain sales system data integrity and manage system access in accordance with corporate governance and audit requirements.
Benefits
- A comprehensive benefits package is offered in addition to the stated base salary range.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
