Sales & Operations Manager

Embarc•Chico, CA

About The Position

Embarc is hiring a full-time, exempt Sales and Operations Manager to lead sales initiatives, customer experience, store operations, team leadership, and inventory support at its cannabis dispensary. The role focuses on delivering an exceptional customer experience, achieving sales goals, engaging with the community, and ensuring compliance with company policies and state and local cannabis regulations. The manager leads the front-of-house team, supports daily store operations, oversees opening and closing procedures and cash handling, and mentors and develops employees. The position also assists with inventory processes and records in METRC and POS systems, including intake, counts, pricing, transfers, recalls, stocking, audits, and cycle counts. The store operates 365 days a year, and evening, weekend, and holiday shifts are required based on business needs.

Requirements

Strong leadership and communication skills with staff and vendors.
Deep understanding of customer experience and driving sales.
Highly organized, detail-oriented, and able to prioritize multiple responsibilities.
Ability to lead and motivate a team in a fast-paced retail environment.
Proficiency in retail systems, compliance software, and reporting tools.
Proven track record of using training and resources to drive a culture of exceptional customer experience and sales.
Experience with the Treez POS system.
At least two years of management or supervisory experience in retail or operations.
Experience with computerized inventory and compliance systems.
Ability to safely lift and carry up to 35 lbs.

Responsibilities

Lead the front-of-house store team to provide an exceptional experience for customers and employees and exceed sales goals.
Engage with customers on the sales floor, answer questions, and recommend products.
Champion brand education and product knowledge training.
Analyze sales metrics and employee performance to drive business results.
Build customer retention using company loyalty programs.
Lead communication and execution of sales and marketing initiatives.
Execute visual merchandising to uphold company standards.
Lead community engagement, field marketing, and events.
Manage customer reviews across all platforms.
Supervise daily store operations to ensure efficiency and compliance.
Oversee opening and closing procedures, cash handling, and merchandising.
Support implementation of company policies, legal regulations, and operational improvements.
Ensure facility issues are rectified to provide an excellent customer experience.
Act as a PPSO as needed.
Mentor, train, and coach team members, fostering continuous learning, development, and accountability.
Serve as a key point of contact between store management and staff.
Understand and follow the Collective Bargaining Agreement governing hourly team members.
Build a culture aligned with the organization's core values and use critical problem-solving skills to make store decisions.
Champion change.
Ensure inventory supports daily sales, marketing initiatives, and customer experience.
Assist with inventory intake, counts, pricing, transfers, recalls, stocking, and compliance.
Help maintain accurate counts and records in METRC and POS systems.
Assist with recurring audits, spot checks, and cycle counts.
Develop and maintain strong vendor relationships.
Ensure compliance with state and local cannabis regulations.