Sales Operations Manager

Alter Domus • Chicago, ND

1d • $80,000 - $130,000 • Hybrid

About The Position

Alter Domus is seeking a motivated, detail-oriented Sales Operations Manager to join its growing Sales Operations team in Chicago. The role supports global Sales and Relationship Management teams by connecting commercial strategy with execution through high-impact materials, data-driven insights, and operational excellence.

The manager leads RFP and proposal projects, maintains the RFP content library, reviews and coaches on junior team members’ responses, and coordinates competing deadlines. The role also analyzes pipeline, win/loss, market, and client data; builds and improves performance dashboards and reports; supports forecasting and commercial decisions; and communicates findings to leadership and the wider Commercial team.

The position provides market and competitive intelligence, including regular market insight summaries and curated industry, regulatory, macroeconomic, and FinTech research. It also serves as a subject matter expert for the Commercial technology stack, including Salesforce CRM, by supporting onboarding and training, promoting data integrity, and identifying workflow automation and sales-tool improvements.

Candidates should have a bachelor’s degree in a relevant field, knowledge and experience in the alternative investment industry, strong communication and presentation skills, advanced PowerPoint ability, proficiency in Microsoft Office, and hands-on Salesforce CRM experience. The salary range is $80,000–$130,000+, depending on skills and experience.

Requirements

• Bachelor’s degree in business administration, Finance, Accounting, Economics, or a related field.
• Solid knowledge and experience within the alternative investment industry, including understanding of fund structures, global service delivery models, and the evolving needs of alternative vehicle participants.
• Strong commercial awareness and genuine interest in contributing to business development outcomes.
• Exceptional written and verbal communication skills, including the ability to create persuasive, professional client-facing materials.
• Advanced PowerPoint skills and demonstrable experience producing high-quality pitches and presentations.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Hands-on experience with Salesforce CRM.
• Outstanding attention to detail and commitment to accuracy under deadline pressure.
• Ability to manage multiple competing priorities and meet deadlines consistently.
• Ability to work collaboratively and take ownership independently when required.
• Ability to build and maintain effective working relationships with stakeholders across global teams.

Responsibilities

• Lead end-to-end project management of RFPs, proposals, and tailored pitch materials with the global Sales and Relationship Management team and the Go-To-Market team.
• Create, refine, and maintain an accurate, compelling RFP content library aligned with Alter Domus’ value proposition.
• Review RFP responses from junior team members and coach and train them.
• Manage competing deadlines and workstreams to deliver pitch materials on time and to a high standard.
• Analyze pipeline performance, win/loss trends, market activity, and other complex data to identify lead-generation opportunities and potential client prospects.
• Build, maintain, and improve sales performance dashboards and reports tracking KPIs such as pipeline conversion, lead-to-close ratios, and commercial team activity.
• Conduct regular and ad-hoc analyses, including competitive landscape assessments, market sizing, and client segmentation.
• Centralize and curate industry, regulatory, macroeconomic, and FinTech research and surveys to strengthen sales narratives and strategic positioning.
• Present data-driven findings clearly to senior leadership and the wider Commercial team to support evidence-based strategy.
• Support sales forecasting by analyzing historical trends, pipeline health, and external market signals.
• Provide regular Market Insight Summaries to the Commercial team.
• Serve as a subject matter expert and resource for the Commercial technology stack, including Salesforce CRM, and provide global onboarding, training, and ongoing support.
• Champion CRM data integrity and hygiene to support reliable reporting and forecasting.
• Identify opportunities to streamline and automate technology-stack workflows and reduce administrative work for Sales and Relationship Management teams.
• Work with internal stakeholders to evaluate, implement, and optimize sales tools and integrations.
• Build effective working relationships with stakeholders across global teams while contributing as part of a team and taking ownership of work independently when needed.

Benefits

• Support for professional accreditations.
• Flexible arrangements and generous holidays, plus an additional day off for the employee’s birthday.
• Continuous mentoring along career progression.
• Active sports, events, and social committees across offices.
• 24/7 support available from the Employee Assistance Program.
• Opportunity to invest in the company’s growth and success through the Employee Share Plan.
• Additional local benefits depending on location.
• Alter Domus Academy learning resources, including LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager