Sales Operations Manager

Capital Group•Los Angeles, CA

1d•Hybrid

About The Position

As a Sales Operations Manager within North America Client Group (NACG), you will lead enterprise sales messaging and strategy. You will partner with Sales Leadership and teams across Product, Marketing, Learning and Development, and other functions to translate business priorities into clear, coordinated, sales-ready communications. Your goal: deliver the right messages through the right channels at the right time, with the context and tools the sales force needs to act. You will lead the team, operating model, priorities, stakeholder relationships, and outcomes for a portfolio of messaging programs. You will set direction, make tradeoffs, resolve conflicts, and directly lead high-priority work. You will also coach associates, manage capacity, establish standards and decision rights, and use field feedback, engagement data, and technology—including AI—to improve communication quality, timing, and adoption.

Requirements

Strategic, resourceful leader who can translate enterprise priorities, product and investment developments, and sales opportunities into clear, actionable messaging.
Ability to build and evolve a sales messaging operating model that covers intake, prioritization, governance, decision rights, escalation paths, channel standards, and field feedback.
Ability to manage a portfolio of programs, balancing value, urgency, risk, audience needs, and team capacity to decide what to support, redirect, defer, or stop.
Ability to develop messaging and activation plans with clear audiences, objectives, timing, ownership, actions, dependencies, and success measures.
Ability to build trusted relationships with senior leaders across Sales, Product, Investment Groups, Marketing, Learning and Development, and other functions.
Ability to use sound judgment and influence to resolve competing priorities and unclear ownership.
Experience leading a team or a function, setting objectives, managing capacity and performance, coaching or mentoring associates, and maintaining continuity of critical work.
Ability to use field feedback, engagement data, and business insight to evaluate outcomes, identify patterns, and improve message usefulness and adoption.
Ability to use technology and AI to simplify or automate repeatable work across intake, drafting, calendar management, insight synthesis, reporting, and publishing.
Understanding of the sales environment, financial principles, and investment strategies and ability to quickly build fluency in relevant products, audiences, and channels.
Familiarity with sales communication and enablement platforms such as Salesforce and Seismic.
7+ years of relevant experience leading complex programs, managing change, and delivering results in a highly matrixed organization.

Responsibilities

Lead enterprise sales messaging and strategy.
Partner with Sales Leadership and teams across Product, Marketing, Learning and Development, and other functions to translate business priorities into clear, coordinated, sales-ready communications.
Deliver the right messages through the right channels at the right time, with the context and tools the sales force needs to act.
Lead the team, operating model, priorities, stakeholder relationships, and outcomes for a portfolio of messaging programs.
Set direction, make tradeoffs, resolve conflicts, and directly lead high-priority work.
Coach associates, manage capacity, establish standards and decision rights.
Use field feedback, engagement data, and technology—including AI—to improve communication quality, timing, and adoption.
Build and evolve a sales messaging operating model that covers intake, prioritization, governance, decision rights, escalation paths, channel standards, and field feedback.
Manage a portfolio of programs, balancing value, urgency, risk, audience needs, and team capacity to decide what to support, redirect, defer, or stop.
Develop messaging and activation plans with clear audiences, objectives, timing, ownership, actions, dependencies, and success measures.
Build trusted relationships with senior leaders across Sales, Product, Investment Groups, Marketing, Learning and Development, and other functions.
Use sound judgment and influence to resolve competing priorities and unclear ownership.
Lead a team or a function, setting objectives, managing capacity and performance, coaching or mentoring associates, and maintaining continuity of critical work.
Evaluate outcomes, identify patterns, and improve message usefulness and adoption using field feedback, engagement data, and business insight.
Use technology and AI to simplify or automate repeatable work across intake, drafting, calendar management, insight synthesis, reporting, and publishing.