Sales Operations Manager
About The Position
Inspira Education Group is one of the fastest-growing edtech startups in the US, aiming to democratize access to high-quality coaching. As a leading network of admissions coaches, they are disrupting application processes with innovative products and services. Backed by prominent investors, Inspira Education is expanding its revenue operations team and seeking a Sales Operations Manager to enhance systems and processes. This role involves partnering with revenue operations leadership and collaborating with marketing, sales, and student success teams to drive efficiency and global growth. The manager will support and improve revenue operations by refining workflows, processes, and ensuring systems evolve with the business. This hands-on role requires working within HubSpot to enable DTC sales, reporting, and daily execution. The ideal candidate will translate business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment. This position is crucial for scaling Inspira’s revenue funnel through process improvements, providing teams with the right tools and data, and contributing to business insights. The role demands a detail-oriented, proactive individual with a strong bias for action, problem-solving, and continuous improvement. This position requires 5 days a week in person at their NYC-based office.
Requirements
- 2+ years of experience in Business, Sales, Success Operations, or a similar role
- Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
- Bachelor’s degree required, Masters degree preferred
- Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
- Strong knowledge and understanding of sales and customer success disciplines
- Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
- Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
- Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
- Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
- Commitment to drive actionable outcomes and results
- Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
- High energy, humility, and the capacity to work effectively with diverse personalities
- This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”
Nice To Haves
- A passion for cultivating authentic connections
- Individuals who embody a winning attitude
- A mindset fueled by curiosity
- Determination to hustle and overcome challenges
- An infectious enthusiasm and adaptability
- Boundless energy and relentless tenacity
Responsibilities
- Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
- Define, develop, and implement sales, marketing, and student success support systems and scalable processes
- Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
- Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
- Assist the team in finding simple and scalable process solutions for day-to-day challenges
- Ensure data accuracy in HubSpot CRM
- Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
- Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
- Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
- Write and maintain documentation for operation processes
- Prepare ad hoc analyses and participate in special projects as needed
- Create and maintain reports and dashboards that facilitate quick decision-making at scale
- Drive process improvement, adoption, and effectiveness at all levels of the sales process
Benefits
- Health, dental, and vision insurance, base plans 100% employer paid
- Pre-tax benefits (FSA, DCFSA, HSA, Commuter)
- Flexible paid time off (PTO) and paid holidays
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
