Sales Operations Manager

Lodge at Schroon Lake • Schroon Lake, NY

22h

About The Position

The Sales Operations Manager supports the sales and events team by managing group reservations, room blocks, billing, reporting, and client communication. The role collaborates with Sales and Event Managers to coordinate event details, prepare proposals and contracts, conduct site tours, and provide day-of-event support to help ensure a seamless guest experience. The position also leads trade show planning and execution, including logistics, booth staffing, lead collection, and post-event follow-up. The ideal candidate is organized, detail-oriented, client-focused, and able to manage multiple priorities in a fast-paced hospitality environment.

Requirements

• High school diploma or equivalent work experience.
• Highly organized and detail-oriented.
• Client-focused.
• Comfortable managing multiple priorities in a fast-paced hospitality environment.

Nice To Haves

• Sales and/or hotel experience.
• Experience with Delphi.fdc.

Responsibilities

• Manage group reservations and room blocks.
• Handle billing and reporting.
• Communicate with clients.
• Coordinate event details with Sales and Event Managers.
• Prepare proposals and contracts.
• Conduct site tours.
• Provide day-of-event support.
• Plan and execute trade shows, including logistics, booth staffing, lead collection, and post-event follow-up.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• Robust paid time off plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network.
• Recovery-friendly workplace.
• Exclusive hotel travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED