Sales Operations Manager

Wonderly

4d•$130,000 - $250,000•Remote

About The Position

Wonderly is hiring a Sales Operations Manager to run the day-to-day operations of its inside sales team, which works leads generated for home-service contractor customers, qualifies prospects, and books onsite appointments. The manager will ensure the team is staffed, trained, organized, and performing, while owning the team’s results and helping improve how the operation works. The team is growing and its playbook is still being developed. The manager will help shape team operations, test improvements to coverage, coaching, and onboarding, and work directly with the Head of Operations and the Sales Operations lead. The role offers direct visibility into how operational decisions affect customer revenue, and its scope will evolve as the team grows. The position is remote in the US and Canada. The role calls for 60–70-hour workweeks and coverage aligned with lead volume, including some weekends. The company expects the manager to take ownership of the team within the first two weeks. Total compensation is $130,000–$250,000, consisting of base compensation and equity.

Requirements

Experience managing a team and being responsible for its numbers.
Ability to listen to a call and identify what a representative should have done differently.
Ability to have direct, difficult performance conversations.
Ability to spot problems before they appear in performance metrics.
Strong organization and ability to keep a team organized without repeated direction.
Comfort with ambiguity and rapid changes.
Willingness to work 60–70 hours per week and provide coverage when leads arrive, including some weekends.
Ability to take ownership of the team within the first two weeks.

Nice To Haves

Experience running an inside sales or appointment-setting team.
Experience as a team lead or sales floor manager who coached representatives daily.
Sales operations or support operations experience at a fast-growing company, with direct people-management responsibilities.
Experience in home services or remodeling, particularly managing a team that booked in-home appointments.

Responsibilities

Manage team schedules, coverage, weekend rotation, and attendance.
Hire and onboard new representatives and help them become productive quickly.
Listen to sales calls and coach representatives on improvements.
Track speed to lead, contact rate, booking rate, and show rate, and take action when performance declines.
Address performance issues directly, including difficult conversations.
Document processes so the team does not depend on any one person.
Identify process problems and flag them for improvement rather than relying on workarounds.
Own the team’s numbers and review them regularly with leadership.
Develop and test improvements to coverage, coaching, and onboarding as the team grows.