Sales Operations Manager

Fanatics Collectibles•Tigard, OR

About The Position

The Sales Operations Manager oversees the daily operations of the Sales Support and Sales Operations teams, directly managing Sales Support Associates and Sales Operations Specialists. Reporting to the Director of Sales, the role drives operational efficiency, improves processes, manages Salesforce initiatives, coordinates trade shows, and provides support to the Sales organization and its clients. The ideal candidate is a strong leader who can manage people, priorities, and cross-functional initiatives in a fast-paced environment.

Requirements

At least 5 years of experience in sales operations, sales support, or related business functions.
At least 2 years of management experience with demonstrated success leading and developing teams.
Proficiency in Salesforce CRM, reporting, dashboards, and workflow management.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities and improve operational processes.
Experience collaborating across departments and supporting sales-driven organizations.
Willingness to travel as needed and work occasional evenings or weekends.
Strong leadership skills, a customer-first mindset, and commitment to operational excellence.

Nice To Haves

Familiarity with the trading card industry or collectibles marketplace.
Trade show or event coordination experience.

Responsibilities

Lead, manage, and develop Sales Support Associates and Sales Operations Specialists, ensuring accountability, productivity, and high-quality execution.
Oversee daily sales support operations, including client requests, submissions, shipping coordination, escalations, and administrative support.
Identify opportunities to streamline workflows, improve processes, and increase Sales team efficiency.
Manage Salesforce CRM initiatives, including reporting, dashboards, campaign tracking, data accuracy, and process improvements.
Partner with Sales leadership to prioritize operational initiatives and support revenue-generating activities.
Collaborate with Customer Service, Marketing, Operations, and Logistics to ensure a seamless client experience.
Oversee trade show planning and execution, including travel, event registration, vendor coordination, equipment, and on-site logistics.
Establish performance expectations, monitor team productivity, and ensure timely resolution of operational challenges.
Provide elevated support for VIP clients and high-priority Sales initiatives.
Perform additional duties and strategic projects as assigned by the Director of Sales.