Manager, Regional Operations - Central FL

Planet Fitness•Central, FL

2d•Onsite

About The Position

The Manager, Regional Operations leads a region of at least eight clubs, driving Planet Fitness culture and values, revenue and profitability, brand standards, talent development, and an exceptional member experience. This is a field-based role covering at least 10 clubs in Central Florida, including South Orlando, Kissimmee, and Belle Isle. The role oversees people and business operations across the region. It includes workforce planning, staffing, training, talent management, coaching, performance evaluations, and recognition, as well as financial performance, P&L management, marketing, club openings and renovations, capital expenses, safety, service, and cleanliness. The manager also plans and leads recurring operating routines, builds cross-functional relationships, communicates across organizational levels, and leads change initiatives. The position requires approximately 100% travel, with some nights and weekends. A bachelor’s degree and three to five years of multi-unit experience in a customer-focused business are preferred. Planet Fitness offers eligible employees a benefits package that includes health and supplemental coverage, time off, reimbursement programs, paid parental leave, a free Black Card membership, professional development opportunities, and retirement and stock purchase plans.

Requirements

Willingness and ability to travel approximately 100% of the time; some nights and weekends are required.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to learn new systems quickly.
Ability to prioritize multiple demands and strong time-management skills.
Strong attention to detail, efficiency, organization, and ability to establish priorities and objectives.
Excellent presentation and communication skills, including effective communication across all levels of an organization.
Ability to establish and maintain effective, collaborative working relationships with diverse people internally and externally.
Creative, progressive, and thought-leading approach, with the ability to influence at all organizational levels.
Leadership skills, including the ability to build teams, motivate, guide, and mentor.
Commitment to learning and ongoing growth.
Comfort, ease, and flexibility in a fast-paced, changing, deadline-driven environment.
Cooperative, positive, can-do attitude.

Nice To Haves

Bachelor’s degree.
Three to five years of multi-unit experience in a customer-focused business.

Responsibilities

Develop and execute workforce plans that support an exceptional member experience.
Work with Club Managers, HR, and the manager’s leader to ensure clubs are consistently staffed on all shifts.
Build team members’ skills and capabilities through targeted training and individualized development plans.
Manage talent identification, succession planning, and structured development to support club growth.
Coach and mentor team members and managers, conduct performance evaluations, and recognize strong work.
Engage team members during club visits and identify ways to motivate and inspire them.
Ensure leaders address conflict promptly, respectfully, and fairly.
Use key performance indicators to drive consistent club results and improve financial performance and profitability.
Identify business wins and opportunities and present game plans during monthly business reviews.
Manage regional P&L performance by driving revenue and reducing expenses.
Execute the regional marketing plan, including local marketing efforts.
Lead openings of new, renovated, and relocated corporate locations, including presale, staffing, training, and facilities management.
Oversee capital expenses.
Promote operational excellence through club surveys and coaching to ensure safety, service, cleanliness, and compliance with Planet Fitness standards.
Resolve member service complaints promptly and deliver +1% customer service.
Maintain proficiency in operations procedures and programs, including ABC, FRM, JobVite, DataTrak, PFU, and CPR.
Plan and prioritize work using a transparently posted quarterly calendar that includes club visits and weekly, monthly, and quarterly routines.
Build a cross-functional network of resources to support field needs.
Adapt communication methods and styles for different organizational levels and club members.
Take initiative and lead change initiatives.
Pursue self-development through a structured development plan.
Lead in accordance with Planet Fitness core values: Integrity, Transparency, Passion, Respect, Excellence, and Having Fun.

Benefits

Core medical, dental, vision, life, and disability coverage for eligible employees.
Supplemental accident, hospital, and critical illness coverage options.
Generous time off program, including volunteer time.
Childcare reimbursement.
Paid parental leave.
Pet care reimbursement.
Tuition reimbursement.
Free Black Card membership.
Learning and development programs.
Employee engagement activities.
401(k) plan with safe harbor employer matching.
Employee stock purchase plan.