Manager, Regional Operations - Central FL

Planet Fitness•Central, FL

20h

About The Position

The Manager, Regional Operations leads a region of at least eight clubs, driving Planet Fitness culture and values while supporting revenue and profitability, brand-standard execution, talent development, and an exceptional member experience. This field-based role covers at least 10 clubs in Central Florida, including South Orlando, Kissimmee, and Belle Isle. The role oversees workforce planning, staffing, training, talent management, performance coaching, and team engagement. It also manages regional business performance and P&L levers, marketing execution, new and renovated club openings, capital expenses, and operational standards for safety, service, and cleanliness. The manager plans a quarterly calendar of field visits and operating routines, builds cross-functional partnerships, communicates across organizational levels, and leads change while modeling Planet Fitness core values.

Requirements

Willing and able to travel approximately 100% of the time; some nights and weekends are required.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and ability to learn new systems quickly.
Ability to prioritize multiple demands with strong time-management skills.
Strong attention to detail, efficiency, organization, and ability to establish priorities and objectives.
Excellent presentation and communication skills, including ability to communicate effectively across organizational levels.
Ability to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally.
Creative, progressive thought leadership and ability to influence at all organizational levels.
Strong leadership skills, including building teams, motivating, guiding, and mentoring.
Curiosity and commitment to ongoing learning and growth.
Comfort, ease, and flexibility in a fast-paced, changing, deadline-driven environment.
Cooperative team player with an upbeat, positive, can-do attitude.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of multi-unit experience in a customer-focused business preferred.

Responsibilities

Develop and execute workforce plans that support an exceptional member experience.
Work with Club Managers, HR, and the manager’s leader to ensure clubs are consistently staffed on all shifts.
Develop team members’ skills through targeted training and individualized development plans.
Execute talent management, including identifying key talent, succession planning, and structured development plans.
Coach and mentor team members and managers, conduct performance evaluations, and recognize strong performance.
Engage team members during club visits and identify ways to motivate and inspire them.
Ensure leaders address conflict promptly, respectfully, and fairly.
Use key performance indicators to drive consistent club results and optimize financial performance and profitability.
Identify business wins and opportunities and present plans during monthly business reviews.
Manage a P&L, using key levers to increase revenue and reduce expenses.
Execute regional and local marketing plans.
Lead openings of new, renovated, and relocated corporate locations, including pre-sales, staffing, training, and facilities management; oversee capital expenses.
Drive operational excellence through club surveys and coaching to ensure safety, service, cleanliness, and Planet Fitness standards.
Resolve member service complaints promptly while demonstrating +1% customer service.
Maintain proficiency in operations procedures and programs, including ABC, FRM, JobVite, DataTrak, PFU, and CPR.
Plan and prioritize work through a transparent quarterly calendar that includes club visits and weekly, monthly, and quarterly routines.
Build a cross-functional network of resources to support field needs.
Adapt communication methods and styles for different audiences, including club members and all organizational levels.
Take initiative and lead change initiatives.
Invest in personal development through a structured development plan.
Lead in alignment with Planet Fitness core values: Integrity, Transparency, Passion, Respect, Excellence, and Having Fun.

Benefits

Core medical, dental, vision, life, and disability coverage, plus supplemental accident, hospital, and critical illness coverage options for eligible employees.
Generous time-off program, including volunteer time.
Childcare reimbursement.
Paid parental leave.
Pet care reimbursement.
Tuition reimbursement.
Free Black Card membership.
Learning and development programs.
Employee engagement activities.
401(k) plan with safe harbor employer matching.
Employee stock purchase plan.