Managing Consultant | Healthcare Operations & Transformation Project Manager
About The Position
Guidehouse is seeking a Managing Consultant to support healthcare operations and transformation initiatives for the Department of Veterans Affairs (VA), including Veteran and Family Member Programs (VFMP) within Veterans Community Care (VCC). VFMP provides healthcare benefits and services to eligible Veterans and family members through programs such as CHAMPVA, the Foreign Medical Program (FMP), and specialty programs. Its vision emphasizes a proactive, simple, transparent, and connected beneficiary experience, clearer provider interactions, streamlined operations, stronger accountability, and a sustainable technology and data environment. The Managing Consultant will translate VFMP’s strategic direction into coordinated workstreams and actionable improvements across policy, operations, beneficiary and provider experience, workforce readiness, and technology enablement. The role leads teams and integrated workstreams, converts client priorities into workplans and measurable outcomes, directs and coaches staff, reviews work products, and ensures high-quality delivery. It involves direct engagement with executive clients, facilitating strategic discussions, communicating progress, and presenting findings and recommendations. The consultant will coordinate cross-functional stakeholders, manage scope and dependencies, address risks and issues, and support implementation, modernization, organizational readiness, and change management. The ideal candidate brings healthcare payer, provider, health system, managed care, or federal health experience alongside consulting and workstream leadership skills. They will move between strategic analysis and execution, engage business and technical stakeholders, synthesize complex information, and produce executive-ready recommendations and implementation materials. Commercial payer and provider experience is strongly preferred; prior VA experience is a plus. The position requires a bachelor’s degree, at least five years of consulting and/or healthcare industry experience, advanced proficiency in PowerPoint and Excel, ability to obtain and maintain a federal Public Trust clearance, and ability to travel up to 25%.
Requirements
- Bachelor’s degree.
- At least 5 years of consulting and/or healthcare industry experience.
- Experience supporting healthcare payer, provider, managed care, health system, or federal health organizations through operational transformation, implementation, modernization, or performance improvement initiatives.
- Understanding of healthcare reimbursement models, claims operations, payment processes, care delivery operations, revenue cycle functions, or related healthcare business operations.
- Experience leading workstreams, translating ambiguous challenges into structured workplans, and managing multiple stakeholder groups in complex environments.
- Strong problem-solving, analytical, facilitation, writing, and client communication skills.
- Advanced proficiency in PowerPoint and Excel.
- Ability to obtain and maintain a federal Public Trust clearance.
- Ability to travel up to 25%.
Nice To Haves
- Experience with VA, VCC, VFMP, or other federal healthcare benefits programs.
- Commercial payer, managed care, or third-party administrator experience applicable to federal operating-model improvements.
- Knowledge of healthcare payer and provider functions, including eligibility and enrollment, member services, claims operations, payment integrity, utilization management, provider engagement, revenue cycle, care coordination, or population health.
- Experience supporting communications and outreach workstreams, provider engagement strategies, stakeholder education, customer journey mapping, or human-centered service improvement.
- Experience developing standard operating procedures, training resources, job aids, communications packages, and executive decision materials.
- Experience supporting large-scale healthcare implementations, including requirements development, testing coordination, workforce readiness, launch support, and post-go-live stabilization.
- Experience supporting cross-functional teams that include operational, business, clinical, policy, communications, and technical stakeholders.
- MBA, MHA, MPH, or another relevant advanced degree.
Responsibilities
- Lead day-to-day delivery across VFMP transformation and operational support initiatives, including workplans, deliverables, milestones, dependencies, risks, issues, client engagement, and team coordination.
- Translate leadership direction and complex operational challenges into structured analyses, prioritized recommendations, defined outputs, accountable actions, and measurable outcomes.
- Support large-scale implementation and modernization efforts, including business process redesign, operating model development, requirements definition, implementation planning, organizational readiness, and change management.
- Lead workshops, interviews, requirements gathering, and cross-functional stakeholder coordination to drive alignment, decision-making, and solution adoption.
- Develop executive-ready presentations, decision materials, and strategic recommendations for client leadership.
- Lead and mentor junior staff through coaching, quality reviews, and day-to-day workstream leadership.
- Support proposals, contract modifications, scope and deliverable development, capability materials, and thought leadership.
Benefits
- Medical, prescription, dental, and vision insurance.
- Personal and family sick time and company-paid holidays.
- Position may be eligible for a discretionary variable incentive bonus.
- Parental leave and adoption assistance.
- 401(k) retirement plan.
- Basic life and supplemental life insurance.
- Health Savings Account and dental, vision, and dependent care Flexible Spending Accounts.
- Short-term and long-term disability.
- Student Loan PayDown.
- Tuition reimbursement, personal development, and learning opportunities.
- Skills development and certifications.
- Employee referral program.
- Corporate-sponsored events and community outreach.
- Emergency back-up childcare program.
- Mobility stipend.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
