Operations Manager

Grifols•Shreveport, LA

About The Position

The Operations Manager is a member of the donor center leadership team and oversees day-to-day operations to support donor safety, regulatory compliance, production goals, center performance, and profitability. The role provides direct leadership to frontline staff across donor floor operations and ensures center activities comply with company standards, standard operating procedures, and applicable regulations. The Operations Manager assists with management of a plasma collection center and acts on behalf of the Center Manager when the manager is absent, potentially managing the center alone for days at a time. This position manages employees in centers with more than 50,000 liters. The role partners with the Center Manager on operational efficiency, action plans, budgets, production targets, quality goals, and community engagement. It oversees personnel functions, work schedules, training, performance, donor recruitment, facility and equipment readiness, plasma shipments and freezer alarms, donor funds and financial records, vendor performance, and special projects. The Operations Manager also supports donor satisfaction and long-term donation, monitors center risks and deficiencies, and implements corrective actions. The position requires maintaining familiarity with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, and cGMP requirements. A bachelor’s degree or equivalent is required, preferably in science, business, nursing, finance, or a related field. Typically, at least three years of related clinical or general business experience is required. Supervisory experience and experience in a medical or cGMP-regulated environment, as well as plasma or whole-blood experience, are preferred. Directly related experience, education, and/or competencies may be considered as an equivalent to stated requirements. The role may require relocation.

Requirements

Bachelor’s degree or equivalent; preferably in science, business, nursing, finance, or a related field.
Typically, at least 3 years of related clinical or general business experience.
Ability to understand and assess FDA regulations.
Ability to maintain adequate plasma collection levels while adhering to quality standards.
Ability to motivate staff to achieve established goals and standards.
Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities.

Nice To Haves

Supervisory experience.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.

Responsibilities

Oversee all aspects of the donor center when the Center Manager is absent, and act on the Center Manager’s behalf.
Collaborate with Training and Quality staff to meet training and quality goals.
Coach and lead employees through effective feedback delivered through Operations Supervisors.
Monitor and evaluate operations; work with the Center Manager to develop and implement action plans to improve efficiency, and make decisions on modifications to those plans.
Manage personnel functions, including hiring, work assignment and direction, development and training, disciplinary actions, terminations, and personnel records.
Partner with the Center Manager on budget preparation and oversee the facility to achieve production targets and quality goals within the agreed cost structure.
Delegate to, monitor, and hold Operations Supervisors accountable for their performance.
Direct and supervise employees, including creating and managing work schedules.
Maintain the ability to perform all center tasks and fill in for production employees when needed.
Ensure employees keep the facility neat and clean and equipment in good working order.
Manage freezers, oversee plasma shipments and equipment failures, and respond appropriately to all freezer alarms.
Develop and implement donor recruitment advertising campaigns to improve production levels.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
Direct key personnel in donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Build rapport with donors and support customer satisfaction and long-term donation.
Control center donor funds and ensure financial records are accurate and in order.
Keep the Center Manager informed of irregularities and provide action plans to correct deficiencies.
Minimize center liability through ongoing risk management review; investigate unsafe situations and complaints and implement corrective actions.
Direct and monitor outside vendors.
Review and monitor special projects for accuracy and timely completion.
Work with the Center Manager to implement the donor center’s mission in the community.