Logistics Operations Manager | Customer On-Site

Expeditors•Memphis, TN

2d•Onsite

About The Position

Based at the customer site in China Grove, the Logistics Operations Manager works with business leads to define and manage business process and technology roadmaps. The role manages change through collaboration, people leadership by influence, and a customer-focused approach that fits the customer’s culture. It oversees on-site processes that affect daily operations and provides peers with insight, coaching, and guidance to complete customer-requested tasks within required timelines. The manager reviews impacts to inventory and logistics and develops mitigation strategies through root-cause and corrective-action analysis. The position serves as the single point of contact for North Carolina and South Carolina operations exceptions and operational reporting, monitors key performance indicators, and oversees day-to-day warehouse operations at a facility of more than 780,000 square feet. It works with 3PL partners, internal teams, hubs, spokes, and transportation partners to maintain stable operations, service commitments, flow, and capacity. The role also supports issue resolution, escalation and reporting, continuous-improvement initiatives, projects, stakeholder meetings, and communication. Occasional off-shift or on-call coverage and local travel are required; regional travel to Moncks Corner, Summerville, and Lenoir is noted as once a month.

Requirements

Excellent customer service and relationship-building skills.
Effective written and verbal communication skills.
Bachelor’s degree in a related field or equivalent experience.
At least 3 years of supply chain or logistics experience; distribution center or 3PL experience is preferred.
Ability to define, develop, and document business processes and procedures.
Ability to work independently as a self-starter in a fast-paced environment with limited oversight.
Strong working knowledge of Microsoft Excel and Project tools.
Experience with PDCA or other continuous-improvement frameworks.

Nice To Haves

Distribution center or 3PL experience.
Experience with Google Workspace.

Responsibilities

Act as the single point of contact for North Carolina and South Carolina operations exceptions and operational reporting.
Manage and monitor KPIs, including OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, and cost savings; support process improvements and corrective actions.
Oversee day-to-day warehouse operations at a facility exceeding 780,000 square feet.
Drive alignment and prioritization of initiatives in a fast-paced environment with interdependencies.
Work with 3PL partners and internal teams to establish and improve on-site and off-site processes.
Oversee on-site activities affecting daily operations and ensure service commitments are met.
Coordinate with hubs, spokes, and transportation to support stable flow and capacity.
Provide occasional off-shift or on-call coverage and local travel as needed.
Review site-access ticket queues, route tickets to the appropriate Customer Logistics Operations Project Manager, and track resolution.
Monitor issues in the customer’s Unified Ticketing System and escalate them with clear, accurate data.
Use spreadsheets and basic business intelligence tools to interpret data, identify trends, and recommend actions.
Review and update team processes and standard operating procedures using a continuous-improvement mindset.
Lead or support cost-saving and process-optimization projects, and recommend best practices to the customer and 3PL partners.
Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.
Facilitate cross-functional meetings and workshops, documenting decisions and action items and following through.
Present concise status reports to internal and external stakeholders.
Build trust with operations leaders by combining on-the-ground understanding with data-driven insight.