Logistics Operations Manager, Cloud Customer Logistics

Google•Dallas, TX

3d•$136,000 - $196,000

About The Position

The Logistics Operations Manager leads optimization of Google logistics processes, applying industry standards and best practices. The role is responsible for change management, standardizing user documentation, and understanding operational impacts. It leads new project initiatives for Americas server operations logistics, ranging from three months to two years, prepares Business Requirements Documents (BRDs), and creates presentations and documents for leadership. The position also manages logistics operations and vendors, oversees budgets and performance, and partners with internal teams and external providers to improve material flow and service delivery.

Requirements

Bachelor's degree or equivalent practical experience.
7 years of experience analyzing data and generating business insights.
7 years of experience developing operational process solutions and working with cross-functional teams to drive changes.
7 years of experience in a customer- or client-facing role supporting vendor management.
5 years of experience in global operations management or program management within service delivery environments.

Nice To Haves

Certified Lean Six Sigma Green or Black Belt, or PMP certification, with demonstrated success in business process re-engineering or quality management frameworks.
Experience in Trust and Safety, Content Moderation, Risk Management, or high-volume Customer Support operations.
Deep expertise in capacity planning, OpEx budget management, and vendor agreement performance governance.
Strong experience in data analytics, capacity modeling, and using data to solve complex operational issues.
Executive presence and exceptional written and verbal communication skills, with a proven ability to influence cross-functional leadership in Legal, Engineering, and Product.
Excellent problem-solving and critical-thinking skills, with attention to detail in an ever-changing environment.

Responsibilities

Manage daily logistics operations and material flow, and manage Third-Party Logistics (3PL) warehouse and data center vendors, including overseeing budgets, invoices, and capital improvements.
Monitor SLAs, KPIs, and vendor scorecards to ensure business continuity, and build business cases for process and logistics improvements.
Design and execute forward and reverse logistics strategies aligned with long-term business goals.
Drive technology-driven automation, reduce MTTR, optimize capacity, and remove obstacles in material flow to lower operational costs.
Partner with internal Google teams, carriers, and external vendors to align priorities, reduce delivery cycle times, and scale operations efficiently.
Lead logistics process optimization, change management, documentation standardization, and assessment of operational impacts.
Lead Americas server operations logistics project initiatives, create BRDs, and prepare presentations and documents for leadership.