Assembly Center Manager, Cloud Customer Logistics

Google•Dallas, TX

2d•$136,000 - $196,000

About The Position

As a Program Manager at Google, you will lead complex, multidisciplinary projects from start to finish, coordinating stakeholders across offices, time zones, and regions while managing requirements, schedules, risks, progress, and deadlines. In this role, you will lead efforts to optimize Google’s logistics processes using current industry standards and best practices. You will recommend process improvements, manage change, standardize user documentation, create action-oriented processes, and collaborate with partner teams. You will lead new initiatives for Americas server operations logistics, ranging from three months to two years; create Business Requirements Documents (BRDs); work with key stakeholders; drive innovation; assess operational impacts; and prepare presentations and documents for leadership. The role is part of the Technical Infrastructure team, which builds and maintains the data centers and infrastructure supporting Google’s products. Individual pay is determined by job-related skills, experience, and relevant education or training. The listed US pay range is $136,000–$196,000, plus a 15% bonus target, equity, and benefits.

Requirements

Bachelor's degree or equivalent practical experience.
7 years of experience analyzing data and generating business insights.
7 years of experience developing operational process solutions and working with cross-functional teams to drive changes.
5 years of experience in vendor management, global operations management, or program management within service delivery environments.

Nice To Haves

MBA, a master's degree in a related field, or CSCMP certification.
7 years of experience building relationships with stakeholders or clients.
Experience in trust and safety, content moderation, risk management, or high-volume customer support operations.
Experience managing large-scale, dynamic, geographically dispersed operational programs with engaging priorities.
Experience in capacity planning, operational expenditure budget management, and vendor contract performance governance.
Knowledge of SQL and analytics, and an Operations Six Sigma certification or other relevant operations coursework.

Responsibilities

Manage daily logistics operations, rack assembly, material flow, and third-party logistics warehouse and data center vendors, including budgets, invoices, and capital improvements.
Monitor service level agreements (SLAs), key performance indicators (KPIs), and vendor scorecards to ensure business continuity and build business cases for process and logistics improvements.
Design and execute comprehensive forward and reverse logistics strategies aligned with long-term business goals.
Drive technology-based automation, reduce mean time to repair (MTTR), optimize capacity, and remove material-flow obstacles to lower operating costs.
Partner with internal Google teams, carriers, and external vendors to align priorities, reduce delivery cycle times, and scale operations efficiently.
Lead logistics process optimization, process improvement recommendations, change management, and standardization of user documentation.
Lead new project initiatives for Americas server operations logistics, create Business Requirements Documents, assess operational impacts, and prepare presentations and documents for leadership.