Logistics Center Manager

Automated System Design • Madison, AL

1d • Onsite

About The Position

This request for personnel is to support the ASD IT Logistics Center. The immediate request is for a Logistics Center Manager to lead hardware on-site support operations, including shipping, receiving, staging, break/fix, RMA processing, and lifecycle management for multiple clients. The candidate will oversee the Logistics Center team and be accountable for the inventory, receipt, configuration, deployment, and secure retirement of IT hardware for internal ASD users. The candidate will work daily on-site in Huntsville, Alabama.

Requirements

• High School Diploma or Equivalent is required.
• Excellent communication skills, both written and verbal
• Must be decisive, conscientious and interact well in a team environment
• Demonstrated leadership, coaching, and team-building skills
• Have a strong desire to learn and ability to follow and enforce policies and procedures
• Must have a strong working knowledge of and experience with computer hardware and peripheral devices in a diverse environment
• Strong organizational skills, with attention to detail in inventory, asset tracking, and documentation
• Must be self-motivated and self-driven
• Ability to work independently with minimal supervision
• Able to work in a fast paced environment.

Nice To Haves

• An Associate or Bachelor’s degree in a Technical, Computer, Supply Chain, or related field is preferred.
• Previous technical experience with computer hardware
• Prior supervisory experience
• 3-5 years of experience preferred with: Enterprise level Help Desk or IT Service Desk, Onsite Support, IT asset management, inventory control, and shipping/receiving
• Team leadership or supervisory experience (1-2 years)
• Experience with CCTV is strongly preferred
• Certifications: Windows 11 operating systems, ITSM platform experience (ServiceNow)
• Certification(s) preferred but not mandatory: CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician, ITIL Foundation

Responsibilities

• Maintaining a strict, organized inventory of all IT hardware within the IT Service Management (ITSM) platform. This includes tracking serial numbers, assigning assets to specific users, and monitoring stock levels to prevent shortages.
• Acting as the primary point of contact for all incoming IT hardware shipments. Oversees unboxing, tagging, and secure storage of new equipment, and manages the shipping of pre-provisioned gear to remote employees or satellite offices.
• Overseeing the “build room” where new laptops are imaged with the corporate operating system and standard applications before being handed over to the Service Desk for deployment.
• Managing Return Merchandise Authorizations (RMAs). If a network switch or an NVR (Network Video Recorder) fails under warranty, the Logistics Center Manager handles the paperwork, ships the broken unit back to the vendor, and secures the replacement.
• Managing the retirement of old hardware. This involves coordinating secure hard drive shredding, ensuring data compliance before disposal, and working with e-waste recycling vendors to dispose of outdated technology responsibly.
• Working closely with the Development Team to ensure they have enough laptops for new hires, and with the Remote Support Manager to ensure physical replacement parts (such as badge readers or door controllers) are in stock for rapid deployment.
• Conduct regular one-on-one meetings and identify training gaps regarding new technologies, verifying Team Leads are conducting one-on-ones and enforcing processes and procedures.
• Prepare and present monthly operational summaries highlighting team performance metrics, project milestones, and resource requirements.
• Maintain team morale, engagement, and collaboration in office and with remote staff.
• Oversee technical support to include, but is not limited to, the following areas: Tablets, Time Clocks, DMP Panels, CCTV Cameras, Windows 11 operating systems, Microsoft and Google products, ServiceNow.
• Stay informed of all changes to Logistics Center processes and procedures and ensure the team does the same.
• Maintain records of time entries and review team time entries for accuracy.

Benefits

• Uncapped Commission
• 100% Paid Medical and Dental
• Up to dollar-for-dollar 401 (k) matching (you are eligible for this after your 90-day waiting period)
• 15 days of PTO in your first two years and more with tenure
• Family 1st motto and belief
• Promotions and room for growth within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED