Customer Logistics Manager
About The Position
Ryder is hiring two Customer Logistics Managers for its Supply Chain Solutions division in Normal, Illinois. The manager oversees day-to-day operations within an assigned function and is responsible for operations and account management, leading direct reports, and achieving daily operational goals. The ideal candidate has experience managing a parts distribution warehouse; start-up knowledge is a plus. The position is salaried and exempt, with 1st- and 2nd-shift schedules available Monday through Friday. The stated schedules are 6:00 a.m.–3:00 p.m. for 1st shift, with flexibility, and 3:00 p.m.–12:00 a.m. for 2nd shift. The role includes managing customer satisfaction and expectations, staffing performance and employee development, planning and scheduling, health and safety, and regulatory compliance. Ryder describes a collaborative, safety-oriented culture and offers benefits for full-time employees.
Requirements
- High school diploma or GED.
- At least two years of relevant experience in supply chain, logistics, warehousing, or an industry-related field.
- At least one year of direct supervisory or leadership experience.
- Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Access.
- Advanced logistics industry knowledge.
- Advanced knowledge and understanding of customer/company local and federal regulations.
- Intermediate fundamental knowledge of supply chain management components.
- Advanced knowledge of manufacturing and production.
- Ability to work within international functional teams.
- Strong analytical ability to address unusual and difficult problems.
- Demonstrated technical and professional skills in a job-related area.
- Timely decision-making ability.
- Strong oral and written communication skills.
- Ability to build and maintain professional relationships across organizational levels.
- Ability to work independently and as part of a team.
- Flexibility and self-drive to excel in a fast-paced environment.
- Ability to multitask, stay organized, and manage time effectively.
- Attention to detail and strong follow-up practices.
Nice To Haves
- Bachelor's degree in Business, Logistics, or Supply Chain.
- Start-up knowledge.
- Experience managing a parts distribution warehouse.
Responsibilities
- Oversee day-to-day operations within an assigned function.
- Manage operations and account management responsibilities.
- Lead direct reports and support attainment of daily operational goals.
- Manage customer service satisfaction and expectations.
- Manage staffing performance and development of exempt and non-exempt employees.
- Manage day-to-day planning and scheduling.
- Manage health and safety.
- Ensure compliance with state, local, and federal regulations.
- Provide off-shift support in the event of a critical customer network disruption or crisis.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits starting after 30 days.
- 401(k) savings plan with company match.
- Discounted employee stock purchase options.
- Employee discounts on tools, cars, appliances, travel, and more.
- Paid major holidays.
- Paid time off within the first year.
- Up to 12 weeks of paid maternity leave.
- Life insurance and disability insurance options.
- Paid vacation, illness, bereavement, family, and parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
