Customer Logistics Associate

Ryder Supply Chain Solutions • Haskell, TX

1d • $50,000 - $52,000

About The Position

The Customer Logistics Associate provides front-line supervision and administrative support for a location. The role primarily assigns work to non-exempt personnel and supports achievement of daily operational goals within an assigned functional area. Responsibilities span payroll and billing, safety and compliance, customer service, dispatch and routing, employee records, supply ordering, and KPI reporting. The position also supports process improvements and location-specific requirements.

Requirements

• High school diploma or GED.
• At least one year of experience in a warehouse, transportation, logistics, or distribution environment.
• At least one year of experience in a customer service environment.
• Ability to build and maintain professional relationships across organizational levels, including with peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.
• Flexibility and self-direction in a fast-paced environment.
• Ability to multitask; strong organization and time-management skills.
• Attention to detail and strong follow-up practices.
• Strong verbal and written communication skills, both internally and externally.
• Ability to prioritize, organize, and accomplish work.

Nice To Haves

• Intermediate knowledge or experience in transportation, warehouse, or distribution operations, such as shipping, receiving, inventory management, distribution, or dispatch.
• Intermediate knowledge of warehouse software applications and routing and dispatching software applications.
• Intermediate understanding of DOT, OSHA, and other safety-related regulations; this understanding is strongly preferred.

Responsibilities

• Assign work to non-exempt personnel and support daily operational goals.
• Comply with safety, maintenance, and compliance requirements; review, prepare, and submit DOT logs.
• Conduct safety training and orientations, serve as the first point of contact for collisions and injuries, maintain STAR, and conduct safety meetings with other management.
• Handle front-line customer requests and identify and escalate customer issues as needed.
• Liaise between hourly workers and management and escalate employee relations issues as appropriate.
• Support quality assurance, dispatch and routing, and driver communications, including location updates, settlement reports, and weekly paycheck stubs.
• Manage profit and loss items such as supplies and expenses.
• Maintain the location accounts payable log.
• Order supplies and uniforms.
• Maintain attendance and vacation records for hourly employees.
• Report key performance indicators to the Manager before distribution.
• Prepare SOX invoice reconciliations for approval at the highest level.
• Recommend location process initiation and improvements.
• Address any location-specific requirements.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Position may be eligible for an annual bonus, commission, and/or long-term incentive plan, based on level and/or type

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED