Cloud Operations Manager

Leidos•Alexandria, VA

2d•$131,300 - $237,350

About The Position

Leidos is seeking an experienced Cloud Operations Manager to lead cloud operations and service delivery initiatives supporting the United States Coast Guard’s Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC) in Alexandria, Virginia. The position leads a high-performing team delivering secure, reliable, and modern IT services across AWS and Azure cloud environments that support Coast Guard missions. The manager partners with government leadership and cross-functional technical teams to drive operational excellence, strengthen cybersecurity, modernize cloud services, and improve mission outcomes across the Coast Guard enterprise. The Cloud Operations Manager is accountable for day-to-day operations and for ensuring that contract IT services and solutions are delivered effectively, efficiently, and in compliance with government regulations and service-level agreements. The role bridges program management, technical execution, and customer liaison, covering service delivery and performance management, stakeholder engagement, incident management, continuous improvement, modernization, and people management.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; alternatively, a master’s degree with 6+ years of prior relevant experience.
8+ years of IT operations management experience, including 3+ years in a federal contract environment.
4+ years of experience supervising or leading teams or projects.
Experience with ITIL-based service management and incident, problem, change, and configuration processes.
Experience with Agile-based teams and workflows.
Strong knowledge of federal IT compliance standards, including FISMA, NIST, FedRAMP, and RMF.
Demonstrated ability to manage cross-functional technical teams in high-availability environments.
Excellent communication and stakeholder engagement skills.
Current and active Public Trust/ADP1/IT-I clearance.

Nice To Haves

PMP or equivalent project management certification.
ITIL v4 certification.
CISSP, CISM, or related security certification.
Prior experience supporting DoD, DHS, or civilian agencies.
One or more of CompTIA Security+, SysOps Administrator, AWS SysOps Admin, MS Azure Admin, or other cloud certifications, particularly in Azure and/or AWS.
Active management certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or other relevant credentials.

Responsibilities

Lead secure, reliable, and high-performing cloud and IT operations across AWS, Azure, cybersecurity, service desk, and application support environments.
Ensure contractual requirements, SLAs, KPIs, and customer expectations are met while promoting continuous improvement.
Advise government stakeholders through operational insights, executive-level performance reporting, risk assessments, and strategic recommendations.
Lead, mentor, and develop technical teams, aligning skills, resources, and priorities with operational and mission requirements.
Strengthen cybersecurity and maintain compliance with federal security frameworks and standards, including FISMA, NIST RMF, FedRAMP, DoD Impact Levels, and Zero Trust initiatives.
Lead incident response, proactive problem management, and operational governance, including Change and Configuration Management.
Partner with agency security leadership on audit readiness, vulnerability remediation, Authority to Operate activities, continuous monitoring, and compliance.
Advance cloud modernization using automation, cloud-native technologies, Agile delivery practices, ITIL service management, and DevSecOps methodologies.
Collaborate with cloud engineering teams to optimize cloud architectures, observability, performance, scalability, resiliency, and cost efficiency.
Lead operational governance through performance management, resource planning, workforce development, and strategic roadmap execution.
Identify and develop innovation, automation, and operational best practices to improve service delivery, customer outcomes, and mission readiness.
Represent the program in cross-functional teams, with government stakeholders, and in enterprise modernization initiatives.
Solve complex problems involving multiple stakeholders, projects, and teams; communicate across organizational areas and influence policies, practices, and procedures.