Cloud Operations Manager

Leidos•Alexandria, VA

22h

About The Position

Leidos is seeking an experienced Cloud Operations Manager to lead cloud operations and service delivery initiatives supporting the United States Coast Guard's Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC) in Alexandria, Virginia. The role leads a high-performing team delivering secure, reliable, and modern IT services across AWS and Azure cloud environments that support Coast Guard missions. The Cloud Operations Manager is accountable for day-to-day operations and for ensuring contract IT services and solutions are delivered effectively, efficiently, and in compliance with government regulations and service-level agreements. The role bridges program management, technical execution, and customer liaison, and works with government leadership and cross-functional technical teams to drive operational excellence, strengthen cybersecurity, modernize cloud services, and improve mission outcomes.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; alternatively, a master's degree with 6 or more years of prior relevant experience.
8 or more years of IT operations management experience, including 3 or more years in a federal contract environment.
4 or more years of experience supervising or leading teams or projects.
Experience with ITIL-based service management, including incident, problem, change, and configuration processes.
Experience with Agile-based teams and workflows.
Strong knowledge of federal IT compliance standards, including FISMA, NIST, FedRAMP, and RMF.
Demonstrated ability to manage cross-functional technical teams in high-availability environments.
Excellent communication and stakeholder engagement skills.
Current and active Public Trust/ADP1/IT-I clearance.

Nice To Haves

PMP or equivalent project management certification.
ITIL v4 certification.
CISSP, CISM, or related security certification.
Prior experience supporting DoD, DHS, or civilian agencies.
One or more of the following certifications: CompTIA Security+, SysOps Administrator, AWS SysOps Administrator, Microsoft Azure Administrator, or other cloud certifications, particularly for Azure and/or AWS.
Active management certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or other relevant credentials.

Responsibilities

Lead secure, reliable, high-performing cloud and IT operations across AWS, Azure, cybersecurity, service desk, and application support environments.
Meet contractual requirements, service-level agreements, key performance indicators, and customer expectations while promoting continuous improvement.
Advise government stakeholders by providing operational insights, executive-level performance reporting, risk assessments, and strategic recommendations.
Lead, mentor, and develop technical teams, aligning skills, resources, and priorities with operational and mission requirements.
Strengthen cybersecurity posture and maintain compliance with federal security frameworks and standards, including FISMA, NIST RMF, FedRAMP, DoD Impact Levels, and Zero Trust initiatives.
Lead incident response, problem management, and operational governance, including change and configuration management.
Partner with agency security leadership on audit readiness, vulnerability remediation, Authority to Operate activities, continuous monitoring, and compliance.
Advance cloud modernization using automation, cloud-native technologies, Agile delivery practices, ITIL service management, and DevSecOps methodologies.
Collaborate with cloud engineering teams to improve cloud architecture, observability, performance, scalability, resiliency, and cost efficiency.
Lead operational governance, performance management, resource planning, workforce development, and strategic roadmap execution.
Identify and develop innovation, automation, and operational best practices to improve service delivery, customer outcomes, and mission readiness.
Represent the program in cross-functional teams, with government stakeholders, and in enterprise modernization initiatives.
Identify and solve complex problems involving multiple stakeholders, projects, or teams, and influence policies, practices, and procedures.