Logistics Operations Manager | Customer On-Site

Expeditors•Memphis, TN

11h•Onsite

About The Position

Based at a customer site in China Grove, the Logistics Operations Manager works with business leads to define and manage business process and technology roadmaps. The role manages change through collaboration, people leadership through influence without authority, and a customer-focused approach aligned with the customer’s culture. It oversees on-site processes that affect daily operations and provides peers with insight, coaching, and guidance to complete customer-requested tasks within required timelines. The manager reviews impacts to inventory and logistics and develops mitigation strategies using root-cause and corrective-action analysis. The role is the single point of contact for North Carolina and South Carolina operational exceptions and reporting, monitors key performance indicators, and oversees day-to-day warehouse operations at a facility of more than 780,000 square feet. It works closely with 3PL partners and internal teams, coordinates with hubs, spokes, and transportation, manages issue reporting and escalation, and leads or supports continuous-improvement and cost-optimization work. The position is based on-site and includes occasional off-shift or on-call coverage and 15–25% local travel, with regional travel about once a month.

Requirements

Excellent customer-service and relationship-building skills.
Effective written and verbal communication skills.
Bachelor’s degree in a related field or equivalent experience.
3–5+ years of supply-chain or logistics experience.
Ability to define, develop, and document business processes and procedures.
Ability to work independently as a self-starter in a fast-paced environment with limited oversight.
Strong working knowledge of Microsoft Excel and Project tools.

Nice To Haves

Distribution-center or 3PL experience.
Experience with Google Workspace.
Experience with PDCA or other continuous-improvement frameworks.

Responsibilities

Serve as the single point of contact for North Carolina and South Carolina operations exceptions and operational reporting.
Manage and monitor KPIs, including OTIF, dock-to-stock, inventory accuracy, ticket SLAs, and cost savings; support process improvements and drive corrective actions.
Oversee day-to-day warehouse operations at a facility of more than 780,000 square feet.
Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies.
Work with 3PL partners and internal teams to establish and improve on-site and off-site processes.
Oversee on-site activities that affect daily operations and ensure service commitments are met.
Coordinate with hubs, spokes, and transportation to support stable flow and capacity.
Provide occasional off-shift or on-call coverage and local travel.
Review site-access ticket queues, route tickets to the appropriate Customer Logistics Operations PM, and track resolution.
Monitor issues in the customer’s Unified Ticketing System and escalate them with clear, accurate data.
Use spreadsheets and basic BI tools to retrieve and interpret data, identify trends, and recommend actions.
Review and update team processes and SOPs using a continuous-improvement mindset.
Lead or support cost-saving and process-optimization projects and recommend best practices to the customer and 3PL partners.
Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.
Facilitate cross-functional meetings and workshops, document decisions and action items, and follow through.
Present concise status reports to internal and external stakeholders.
Build trust with operations leaders by combining on-the-ground understanding with data-driven insight.