Logistics Operations Manager | Customer On-Site

Expeditors•Charlotte, NC

2d•Onsite

About The Position

The Logistics Operations Manager is based on-site at a customer facility in China Grove and works with business leads to define and manage business process and technology roadmaps. The role manages change through collaboration, people leadership through influence without authority, and a customer-focused approach suited to the customer’s culture. It oversees on-site processes affecting daily operations and provides peers with insight, coaching, and guidance to complete customer-requested tasks within required timelines. The manager reviews inventory and logistics impacts and develops mitigation strategies using root-cause and corrective-action analysis. The role serves as the single point of contact for North Carolina and South Carolina operations exceptions and operational reporting. It monitors key performance indicators, oversees day-to-day warehouse operations at a facility of more than 780,000 square feet, and aligns and prioritizes initiatives in a fast-paced environment with many interdependencies. The position also works with 3PL partners and internal teams, coordinates site activity and transportation flows, handles issue tracking and escalation, supports continuous-improvement and cost-optimization projects, and communicates with internal and external stakeholders. Occasional off-shift or on-call coverage and local travel are required; the posting indicates 15–25% local travel, with regional travel about once a month.

Requirements

Excellent customer service and relationship-building skills.
Effective written and verbal communication skills.
Bachelor’s degree in a related field or equivalent experience.
3–5+ years of supply chain or logistics experience.
Ability to define, develop, and document business processes and procedures.
Proven ability to work independently as a self-starter in a fast-paced environment with limited oversight.
Strong working knowledge of Microsoft Excel and Project tools.
Experience with PDCA or other continuous-improvement frameworks.

Nice To Haves

Distribution center or 3PL experience.
Experience with Google Workspace.

Responsibilities

Serve as the single point of contact for North Carolina and South Carolina operations exceptions and operational reporting.
Manage and monitor KPIs, including OTIF, dock-to-stock, inventory accuracy, ticket SLAs, and cost savings; support process improvements and drive corrective actions.
Oversee day-to-day warehouse operations at a facility of more than 780,000 square feet.
Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies.
Work with 3PL partners and internal teams to establish and improve on-site and off-site processes.
Oversee on-site activities that affect daily operations and ensure service commitments are met.
Coordinate with hubs, spokes, and transportation to support stable flow and capacity.
Provide occasional off-shift or on-call coverage and local travel, including regional travel approximately once a month.
Review site-access ticket queues, route tickets to the appropriate Customer Logistics Operations Project Manager, and track resolution.
Monitor issues in the customer’s Unified Ticketing System and escalate them with clear, accurate data.
Use spreadsheets and basic BI tools to interpret data, identify trends, and recommend actions.
Review and update team processes and SOPs using a continuous-improvement mindset.
Lead or support cost-saving and process-optimization projects and recommend best practices to the customer and 3PL partners.
Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.
Facilitate cross-functional meetings and workshops; document decisions and action items and ensure follow-through.
Present concise status reports to internal and external stakeholders.
Build trust with operations leaders by combining on-the-ground understanding with data-driven insight.