Operations Manager-New Accounts

Stifel•Saint Louis, MO

About The Position

The Operations Manager leads the New Accounts team and is accountable for the accuracy, integrity, and timely completion of department processes. The Manager oversees daily workloads, department objectives and measures, associate development, and performance management. The role requires handling challenging subject matter and ensuring work is completed on time and to a high standard while following firm policies and regulatory requirements. The Manager oversees Lost Security Holder account logging, works with branch offices on Abandoned Accounts, and ensures compliance with Escheatment processes. The role provides coaching, mentorship, and training; supports associates with complex and escalated issues; and manages procedures, deadlines, workload distribution, system use, and process reviews to promote operational efficiency.

Requirements

Bachelor's degree or equivalent work experience.
At least 5 years of experience within the financial services industry.
SIE, Series 7, or Series 99 license, or ability to obtain one within one year.
Expert knowledge of interpreting and applying financial industry rules and regulations.
Proven leadership skills and strong teamwork capabilities.
Ability to manage multiple priorities and business demands while ensuring departmental controls are met.
Excellent relationship-building, organizational, communication, and interpersonal skills, including the ability to communicate effectively across all levels of the firm.
Ability to adapt to changes in functionality, technology, and regulatory requirements.
Proficiency in Outlook, Word, Excel, and Access.
Knowledge of SQL.

Nice To Haves

Experience with Thomson One, BETA, eQuest, Salesforce, and Onbase.

Responsibilities

Oversee departmental responsibilities, including logging Lost Security Holder accounts in internal systems, partnering with branch offices regarding Abandoned Accounts, and ensuring compliance with Escheatment processes.
Lead the team through coaching, mentorship, training, and development of employee goals and performance objectives.
Maintain understanding of account types, account structures, and regulatory requirements, including SEC Rule 17Ad-17 and state-specific Escheatment laws.
Assist associates with complex inquiries, escalated issues, advanced problem-solving, and decision-making as a subject matter expert.
Manage day-to-day department operations to ensure procedures are followed, deadlines are met, and team members perform at expected levels.
Plan, organize, and oversee team activities, including workload distribution, system utilization, and process reviews to drive operational efficiency.
Ensure departmental controls are met while managing multiple priorities and business demands.
Lead projects through completion and make timely, informed decisions by evaluating facts, objectives, regulations, and associated risks.
Acquire, coach, develop, and retain talent.