Teller/New Accounts

Pinnacle Bank/Bank of Colorado•Cedaredge, CO

11d•$17 - $20•Onsite

About The Position

The Teller/New Accounts position provides quality, accurate, and efficient service to bank customers while developing long-term customer relationships. The role handles customer deposits, withdrawals, checks, negotiable instruments, and related recordkeeping, and assists walk-in and telephone customers with account questions and problems. It also sells and opens new accounts, closes accounts, and advises customers about bank services. The position performs regular teller and operational duties, including deposit holds, required BSA reporting, and potentially vault operations, cash ordering and shipping, ATM settlement, teller-difference research, and report preparation. It supports customers with a range of banking needs and maintains deposit accounts and other retail banking products. The role is based in Cedaredge, Colorado, and is listed as full-time, with compensation of $17.00–$20.00 per hour. Employees working at least 35 hours per week are eligible for the listed benefits; benefits are modified for employees working fewer than 35 hours per week.

Requirements

High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Full knowledge of personal and business banking products offered and personal initiative to stay updated on changes.
Basic knowledge of banking regulations applicable to the job and of bank policies and procedures.
Knowledge of general banking principles and banking regulations, and willingness to participate in educational opportunities.
Courteous and professional communication with customers and coworkers.
Ability to operate computer terminals and printers, a back counter capture machine, coin machine, and copier.
Ability to listen effectively to customers and make appropriate referrals.
Ability to maintain a high level of confidentiality.
Ability to provide customer service and guidance to subordinate department members on phone and in-person inquiries, customer research, cash and check handling, and customer referrals.
Ability to ensure efficiency, accuracy, and customer service that meets customers' needs.
Ability to demonstrate accuracy and efficiency in a fast-paced environment.
Ability to function as a team player.
Ability to work flexible hours, including weekends if the branch is open on weekends.

Nice To Haves

Cash handling and customer contact experience preferred.

Responsibilities

Perform regular teller duties, including accepting deposits, cashing checks, and providing customer service.
Prepare holds on deposits.
Complete CTRs, SIRs, and other required BSA reporting.
Perform operational duties as needed, which may include vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing reports.
Open and close individual and commercial deposit accounts, obtaining appropriate BSA information and business documents.
Prepare account-opening paperwork and assist customers with signing documents.
Work toward sales goals by serving as a knowledgeable resource on available products and services.
Answer phone calls, assist walk-in customers, and initiate customer research.
Process check orders and close accounts.
Process customer account printouts and sort daily mail.
Assist with NSF, non-post, and collections matters.
Assist customers with safe deposit boxes.
Provide deposit verification for credit purposes.
Maintain customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Maintain regular and reliable attendance and work flexible hours, including weekends if the branch is open on weekends.
Perform other related duties and projects as assigned by management.

Benefits

Eight paid holidays for employees working at least 35 hours per week.
17 PTO days each year for the first five years of employment; employees must complete the 90-day introductory period before accruing PTO.
16 hours of paid sick time upon hire.
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health savings account with employer contributions.
Flexible medical and dependent care spending plans.
401(k) plan after three months and the start of the next quarter, with employer contributions and profit sharing.
$50,000 group term life insurance.
Long-term disability insurance.
Employee assistance program.