Teller/New Accounts Representative

Glacier Bancorp, Inc.•Provo, UT

9h•Onsite

About The Position

Altabank, Division of Glacier Bank, is hiring a full-time Teller/New Accounts Representative for its Provo branch. The role provides friendly, accurate, and timely assistance to customers and prospective customers; recommends and explains banking products and services based on customer needs; and helps resolve inquiries and complaints. The representative processes financial transactions, maintains a balanced teller drawer, and supports branch operations and customer relationships. The role also requires compliance with applicable banking laws and regulations, completion of assigned training, and participation in the Summit Progression Program and bank-sponsored community activities. The position has a Monday–Friday schedule of 8:45 a.m. to 5:15 p.m. The entry rate is $17.00 or more per hour; compensation offers are evaluated individually based on factors such as location, experience, and education.

Requirements

High school diploma.
Six months of similar or related experience.
Attention to detail when working with numbers and names.
Excellent customer service skills.
Ability to interact calmly and professionally with people from diverse backgrounds at different organizational levels.
Reliable, regular, and timely attendance.
Ability to adapt to changing priorities, demands, and timelines using time-management, analytical, and problem-solving skills.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, fax machines, and calculators.
Ability to work at a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management.
Ability to climb and descend stairs in an emergency.
Close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, reading, and inspecting small defects or parts.

Responsibilities

Receive and process customer transactions, including deposits, withdrawals, loan and credit card payments, cashier’s checks, fund transfers, and gift card sales.
Maintain and balance cash and the teller drawer daily while following assigned transaction limits.
Learn bank products and services and recommend solution-based offerings that address customer needs.
Resolve customer concerns within the employee’s authority and escalate issues to an appropriate manager when necessary.
Answer phones; process wire transfers, stop payments, and check orders; and create debit cards.
Provide excellent customer service and deepen customer relationships by following established service standards.
Open and close the branch when required by the schedule.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Complete required bank training within assigned time frames and seek clarification or additional training when needed.
Work actively on the Summit Progression Program to learn assigned skills and improve proficiency.
Adhere to Altabank Core Values and keep management informed about area activities and significant problems.
Participate in community service and bank-sponsored activities that support Altabank’s mission and values.
Provide respectful, courteous service to internal and external customers; represent Altabank professionally and maintain confidentiality.
Maintain a tidy work area and protect customer privacy; attend and participate in required meetings.
Maintain regular, predictable, and timely attendance to support in-person customer contact.
Perform duties as they may change.