Teller/New Accounts Representative

Glacier Bancorp, Inc.•Lehi, UT

4h•Onsite

About The Position

Altabank, Division of Glacier Bank, is hiring a full-time Teller/New Accounts Representative for its Lehi branch. The role provides friendly, accurate, and timely assistance to customers and prospective customers; recommends and explains banking products and services based on customer needs; handles financial transactions; and supports customer inquiries and complaint resolution. The position also includes opening and closing the branch as scheduled, maintaining compliance with applicable laws and regulations, completing required training, developing skills through the Summit Progression Program, and supporting Altabank’s values and community activities. The entry rate is $17.00+ per hour. The schedule is Monday through Friday, 8:45 a.m. to 6:00 p.m. Compensation offers are individually assessed and may account for factors such as location, experience, and education.

Requirements

High school diploma.
Six months of similar or related experience.
Attention to detail when working with numbers and names.
Excellent customer service skills.
Ability to interact calmly and professionally with people from diverse backgrounds and at different organizational levels.
Regular, reliable, and timely attendance.
Ability to adapt to changing priorities, demands, and timelines using time-management, analytical, and problem-solving skills.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, fax machines, and calculators.
Ability to work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management.
Ability to climb and descend stairs in an emergency.
Close visual acuity for tasks such as reviewing data, transcribing, using a computer terminal, reading, and inspecting small defects or parts.

Responsibilities

Process customer transactions, including deposits, withdrawals, loan and credit card payments, cashier’s checks, fund transfers, and gift card sales.
Maintain and balance the teller drawer daily while following assigned transaction limits.
Learn bank products and services to recommend solutions suited to customers’ needs.
Resolve customer concerns within assigned authority and escalate issues when appropriate.
Answer phones; process wire transfers, stop payments, and check orders; and create debit cards.
Provide excellent customer service and deepen customer relationships according to established standards.
Open and close the branch as scheduled.
Comply with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control requirements.
Complete required training courses within assigned time frames and seek clarification or additional training when needed.
Participate in the Summit Progression Program to learn assigned skills and improve proficiency.
Adhere to Altabank Core Values and keep management informed of area activities and significant problems.
Participate in community service and bank-sponsored activities supporting Altabank’s mission and values.
Provide respectful, professional internal and external customer service; maintain confidentiality, a helpful attitude, good attendance, punctuality, flexibility, and adaptability.
Keep the work area tidy, protect customer privacy, and attend and participate in meetings as required.
Maintain regular, predictable, and timely attendance to support in-person customer contact.