Teller/New Accounts

Pinnacle Bank/Bank of Colorado•Gretna, NE

About The Position

Provides quality customer service by assisting customers accurately and efficiently and developing long-term relationships. Oversees receiving and paying money to bank customers while maintaining accurate records of deposits, withdrawals, negotiable instruments, and other transactions. Handles a broad range of customer service and sales activities, including assisting walk-in and telephone customers with account questions and problems, opening and closing accounts, and advising customers about bank services.

Requirements

High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Full knowledge of personal and business banking products offered, with initiative to stay updated on changes.
Basic knowledge of banking regulations applicable to the job function and of bank policies and procedures.
Knowledge of general banking principles and banking regulations, and willingness to participate in educational opportunities.
Communicate with clients and coworkers in a courteous and professional manner.
Operate computer terminals and printers, back counter capture machine, coin machine, and copier.
Listen effectively to customers and make appropriate referrals.
Maintain a high level of confidentiality.
Provide customer service and guidance to subordinate department members on phone and in-person inquiries, customer research, cash and check handling, and referrals.
Ensure efficiency, accuracy, and customer service meet customers’ needs and bank goals.
Demonstrate accuracy and efficiency in a fast-paced environment.
Function as a team player.
Perform other duties and projects as assigned by management.
Maintain regular and reliable attendance and be able to work flexible hours, including rotating Saturdays.

Nice To Haves

Cash handling and customer contact experience preferred.

Responsibilities

Perform regular teller duties, including accepting deposits, cashing checks, and completing related customer service tasks.
Prepare holds on deposits.
Complete CTRs, SIRs, and other BSA reporting as necessary.
Perform operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing reports.
Open and close individual and commercial deposit accounts, obtaining appropriate BSA information and business documents.
Prepare account-opening paperwork and assist customers with signing documents.
Work toward sales goals by serving as a knowledgeable resource on available products and services.
Answer phone calls, assist walk-in customers, and initiate customer research.
Process check orders and account closures, and prepare customer account printouts.
Sort daily mail.
Assist with NSF, Non-post, and collections matters.
Assist customers with Safe Deposit Boxes.
Provide deposit verification for credit purposes.
Maintain customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Perform other related duties as assigned by management.
Maintain regular and reliable attendance and work flexible hours, including weekends if the branch is open on weekends.