Operations Manager-New Accounts

Stifel•St. Louis, MO

About The Position

The Operations Manager leads the New Accounts team and is accountable for the accuracy, integrity, and timely completion of department processes. The Manager oversees day-to-day workloads, administers department objectives and measures, and supports associate development and performance management. The position handles challenging subject matter and ensures work is completed on time and to a high standard while complying with firm policies and regulatory requirements. The Manager oversees processes involving Lost Security Holder accounts, Abandoned Accounts, and Escheatment. The role provides team leadership, serves as a subject matter expert for complex or escalated issues, and plans and reviews team activities to support operational efficiency. The role requires financial-industry regulatory expertise, decision-making and prioritization skills, and the ability to adapt to changes in technology and regulatory requirements.

Requirements

Bachelor's degree or equivalent work experience.
At least 5 years of experience within the financial services industry.
SIE, Series 7, or Series 99 license, or ability to obtain one within one year.
Expert knowledge of interpreting and applying financial industry rules and regulations.
Proven leadership skills, teamwork capabilities, and ability to lead projects through completion.
Ability to manage multiple priorities and business demands while ensuring departmental controls are met.
Strong decision-making skills, including evaluating facts, objectives, regulations, and risks.
Excellent relationship-building, organizational, communication, and interpersonal skills, including the ability to communicate across all levels of the firm.
Ability to adapt to changes in functionality, technology, and regulatory requirements.
Proficiency in Outlook, Word, Excel, and Access.
Knowledge of SQL.

Nice To Haves

Experience with Thomson One, BETA, eQuest, Salesforce, and Onbase.

Responsibilities

Oversee departmental responsibilities, including logging Lost Security Holder accounts in internal systems, partnering with branch offices regarding Abandoned Accounts, and ensuring compliance with Escheatment processes.
Coach, mentor, and train team members and develop employee goals and performance objectives.
Maintain understanding of account types, account structures, and regulatory requirements, including SEC Rule 17Ad-17 and state-specific Escheatment laws.
Assist associates with complex inquiries, escalated issues, advanced problem-solving, and decision-making as a subject matter expert.
Manage daily department operations to ensure procedures are followed, deadlines are met, and team members perform at expected levels.
Plan and oversee team activities, including workload distribution, system utilization, and process reviews to drive operational efficiency.
Ensure departmental controls are met while managing multiple priorities and business demands.
Make timely, informed decisions by evaluating facts, objectives, regulations, and associated risks.
Acquire, coach, develop, and retain talent.