Accounts Receivable Operations Manager

Brooks Automation•Chelmsford, MA

8d•$94,280 - $127,555

About The Position

The Accounts Receivable Operations Supervisor/Manager leads critical AR operations, including customer portal administration, inquiry management, collections oversight, reporting and analytics, and customer escalations. This operational leader oversees day-to-day AR activities to support timely invoice delivery, strong customer support, effective collections, and accurate performance reporting. The role drives process improvements, customer satisfaction, working capital objectives, and organizational growth and transformation initiatives.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field experience.
At least 7 years of Accounts Receivable, Order-to-Cash, or Credit & Collections experience.
At least 3 years of supervisory or leadership experience.
Experience working in a global business environment.
Strong customer-facing communication skills.
Advanced Microsoft Excel and reporting capabilities.
Experience leading cross-functional initiatives.

Nice To Haves

Experience in the semiconductor, manufacturing, technology, or industrial industry.
Oracle ERP experience.
Shared services leadership experience.
Continuous improvement or Lean process experience.

Responsibilities

Supervise daily Accounts Receivable operational activities.
Establish and monitor service level agreements (SLAs).
Develop standard operating procedures and controls.
Ensure compliance with company policies and audit requirements.
Support organizational scaling and process transformation initiatives.
Own customer invoice portals and e-invoicing platforms, including submissions, maintenance, monitoring, and issue resolution.
Manage customer onboarding requirements and billing compliance.
Coordinate portal-related requests with Sales, Customer Service, and IT, and develop portal performance and compliance reporting.
Lead AR shared mailbox management and customer support workflows, ensuring timely responses to invoice and payment inquiries.
Oversee account reconciliations and statement requests, and develop customer service KPIs and reporting.
Provide leadership and direction to global collection activities and support strategic collection initiatives.
Review disputed and aged balances, lead customer payment escalations, and escalate collection risks and significant past-due issues to leadership.
Deliver weekly and monthly AR reporting packages; develop executive dashboards and KPI scorecards.
Analyze trends related to DSO, collections, disputes, and aging; support cash forecasting; and identify data-driven process improvements.
Serve as the primary escalation point for customer payment disputes, high-value past-due balances, invoice delivery and portal issues, collection challenges, and customer service concerns.
Coach and develop AR team members; assist with performance management and workforce planning.
Support hiring, onboarding, and training activities, and foster a customer-focused, performance-driven culture of continuous improvement and operational excellence.