Accounts Receivable Manager

PEPL•Lafayette, LA

2d•Hybrid

About The Position

The Accounts Receivable Manager manages all aspects of the accounts receivable process. Under the direction of the Director of Revenue Cycle, the manager helps develop, plan, organize, and implement processes and future strategies to improve cash flow and manage the company’s overall accounts receivable health. The role includes working accounts and overseeing a team of Accounts Receivable Specialists. This is a hybrid position based out of the company’s Lafayette, Louisiana office. The candidate must work in the office at least three days per week.

Requirements

High school diploma and at least four years of healthcare experience are required.
A bachelor’s degree in Business Administration, Healthcare Administration, or a related field is preferred.
Accounts receivable knowledge, including commonly used concepts, practices, and procedures.
Analytical, communication, customer service, problem-solving, planning, organizing, and project management skills.
Ability to collaborate with internal and external professionals across geographic locations.
Ability to manage competing priorities and work effectively in a fast-paced environment.
Growth mindset and team-oriented behaviors.
Ability to maintain confidentiality.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.

Responsibilities

Oversee outsourced and internal accounts receivable aging, clearinghouse rejections, and payer denials.
Identify root causes and establish processes and procedures to improve clean claim rates and reduce denial percentages.
Identify problematic accounts receivable aging buckets and assign accounts to the team for resolution.
Work with senior leadership on recruiting, onboarding, performance evaluations, and ongoing training for team members.
Document, analyze, and trend collection activities, and communicate findings to stakeholders as appropriate.
Set internal and external goals, create work plans to achieve them, and report defined KPIs to internal and external stakeholders.
Trend accounts receivable and denial issues and communicate process improvements to Registration, Case Management, Clinical Operations, Legal, and other stakeholders as needed.
Maximize revenue through detailed review, analysis, and follow-up on relevant accounts receivable, denials, and rejections.
Prepare reports and data to support departmental goals, metrics, and KPIs.
Stay current on federal, state, and payer guidelines and communicate relevant information to the accounts receivable team and other stakeholders.
Communicate and facilitate special projects and requests as needed.
Develop a quality control program and provide ongoing feedback to employees and senior leadership.
Participate in staff meetings and assigned continuing education, and recommend approaches, policies, and procedures to improve departmental efficiency and services.
Maintain strict confidentiality of company, departmental, and healthcare provider information.
Supervise a staff of Accounts Receivable Specialists.
Perform other related duties as assigned.