Global Security Operations Center Manager

Axon•Scottsdale, AZ

2d•Onsite

About The Position

Axon is seeking an experienced leader to guide the continued evolution of its Global Security Operations Center (GSOC), the central operational hub protecting its people, facilities, executives, operations, and critical business interests worldwide. The role will build on the GSOC’s operational foundation and define its future across people, technology, process, analytics, and data. It combines real-time operational leadership with strategic modernization of a 24/7/365 operation, working closely with Global Threat Intelligence, Information Security, Executive Protection, and other risk functions to deliver an intelligence-informed, converged security operation. The position is onsite at Axon’s Scottsdale headquarters and reports to the Director, Global Security. The leader will set and execute a multi-year GSOC roadmap, lead operational standards and incident response, improve and integrate technology and processes, and serve as a senior operational leader during significant incidents and crises. The role also develops cross-functional workflows spanning physical security, intelligence, and cyber risk, and leads and develops the GSOC team. Axon notes that the listed duties may change or be supplemented based on business needs.

Requirements

Significant and progressive experience in corporate security, global security operations, emergency operations, or a comparable operational environment.
Demonstrated leadership and management of a 24/7/365 GSOC, command center, emergency operations center, or similar mission-critical operation.
A proven record of transforming or materially advancing a GSOC or comparable operation across people, technology, process, and capability, including developing and executing a strategic roadmap.
Strong knowledge of incident management, crisis response, emergency communications, physical security operations, and security technology, with working knowledge of intelligence and its relationship to operations.
Experience implementing or integrating security technology platforms to improve operational outcomes.
Ability to evaluate complex environments, identify capability gaps, set priorities, and execute meaningful change.
Strong people leadership and success developing teams and future leaders.
Ability to develop metrics, analyze trends, and communicate performance and risk to senior leadership.
Excellent written and verbal communication, including under high pressure, and sound judgment and discretion.
Ability to build cross-functional relationships and influence without relying solely on formal authority.
Bachelor’s degree or an equivalent combination of education and relevant professional experience.

Nice To Haves

Experience leading the transformation or modernization of a global or enterprise-scale GSOC.
Experience building converged or cross-domain operating relationships among physical security, intelligence, and cyber or information security teams.
Experience supporting a rapidly growing global organization.
Experience with threat monitoring, travel risk, executive protection, crisis management, or business continuity.
Experience with integrated physical security platforms, including video management, access control, mass notification, incident management, and communications.
Experience using analytics, automation, or AI in a security operations environment.
Certifications such as CPP, PSP, CBCP, CEM, or other relevant security, emergency management, intelligence, or leadership credentials.
Experience presenting security risks, operational performance, and strategic recommendations to executives.

Responsibilities

Establish and execute a multi-year GSOC roadmap spanning people, technology, process, analytics, and data.
Assess the existing operating model, identify gaps and opportunities, set modernization priorities, and translate enterprise risk, business growth, and emerging threats into scalable capabilities.
Define measurable GSOC goals, milestones, performance indicators, and reporting that demonstrate operational maturity and business value.
Evaluate industry practices and emerging technologies to keep the GSOC current and capable.
Provide strategic and operational leadership for the 24/7/365 GSOC, ensuring consistent monitoring, incident management, communications, escalation, and response.
Set and maintain standards for shift operations, pass-downs, escalation protocols, documentation, incident reporting, situational awareness, and leadership coverage across shifts and time zones.
Develop and maintain policies, playbooks, and standard operating procedures, including decision rights and escalation thresholds for routine and critical events.
Continuously improve the operating model by simplifying, automating, and integrating existing capabilities.
Optimize and integrate physical security, mass notification, incident management, communications, access control, video, and related GSOC technologies.
Develop processes that validate alerts and information, make them actionable, and escalate them to Threat Intelligence for analysis when warranted.
Build metrics, dashboards, and reports covering GSOC performance, risk trends, response effectiveness, and business value.
Apply automation, AI, and analytics when they improve operational outcomes, and align technology investments with operational requirements.
Build scalable processes to support domestic and international organizational growth.
Lead operations during significant security incidents, emergencies, and crises, ensuring events are identified, validated, escalated, communicated, and managed promptly.
Coordinate with Global Security leadership and cross-functional partners during major events.
Support enterprise crisis management, emergency response, business continuity, executive protection, workplace violence prevention, and travel risk programs.
Develop and run exercises, drills, and simulations, and turn lessons learned into measurable improvements.
Partner with Global Threat Intelligence so GSOC observations inform intelligence analysis and finished intelligence informs GSOC posture, priorities, and response.
Establish joint workflows with Information Security (SOC/CSIRT) for incidents spanning physical and cyber domains.
Develop shared escalation criteria, handoff protocols, and incident taxonomy with Threat Intelligence, Information Security, Executive Protection, and Business Continuity.
Integrate data and tools, such as alert feeds, case management, and dashboards, to create a shared view of physical and cyber risk.
Build partnerships with Legal, People Operations, Facilities, Communications, business leaders, external law enforcement, emergency services, vendors, and industry peers.
Lead, coach, and develop GSOC leaders and team members, setting clear expectations, accountability, and career pathways.
Build a culture of professionalism, ownership, teamwork, and service; develop succession plans and training standards; and adapt recruiting, onboarding, and development to future skill needs.
Represent the GSOC and Global Security with senior executives and external stakeholders.