Global Security Operations Center Manager

Axon•Scottsdale, AZ

5h•Onsite

About The Position

Axon is seeking an experienced senior leader to guide the continued evolution of its Global Security Operations Center (GSOC), the central operational hub for protecting its people, facilities, executives, operations, and critical business interests worldwide. The role leads a capable GSOC with an established operational foundation and advances its people, technology, processes, analytics, and data capabilities. It combines real-time operational leadership with strategic modernization of a GSOC, command center, emergency operations center, or comparable 24/7 operation. The role is onsite at Axon’s Scottsdale Headquarters and reports to the Director, Global Security. The manager will set and execute a multi-year GSOC roadmap; lead the 24/7/365 operation; modernize technology and processes; lead responses to significant incidents and crises; and integrate GSOC work with threat intelligence, information security, executive protection, business continuity, and other risk functions. The role also leads and develops the GSOC team, builds cross-functional and external partnerships, and communicates operational performance and risk to senior leaders.

Requirements

Significant and progressive experience in corporate security, global security operations, emergency operations, or a comparable operational environment.
Demonstrated leadership and management of a 24/7/365 GSOC, command center, emergency operations center, or similar mission-critical operation.
A proven record of transforming or materially advancing a GSOC or comparable operation across people, technology, process, and capability, including developing and executing a strategic roadmap.
Strong knowledge of incident management, crisis response, emergency communications, physical security operations, and security technology, with working knowledge of intelligence and its relationship to operations.
Experience implementing or integrating security technology platforms to improve operational outcomes.
Ability to evaluate complex environments, identify capability gaps, set priorities, and execute meaningful change.
Strong people leadership and success developing teams and future leaders.
Ability to develop metrics, analyze trends, and communicate performance and risk to senior leadership.
Excellent written and verbal communication, including under high pressure, and sound judgment and discretion.
Ability to build cross-functional relationships and influence without relying solely on formal authority.
Bachelor’s degree or an equivalent combination of education and relevant professional experience.

Nice To Haves

Experience leading transformation or modernization of a global or enterprise-scale GSOC.
Experience building converged or cross-domain operating relationships among physical security, intelligence, and cyber/information security teams.
Experience supporting a rapidly growing global organization.
Experience with threat monitoring, travel risk, executive protection, crisis management, or business continuity.
Experience with integrated physical security platforms, including video management, access control, mass notification, incident management, and communications.
Experience using analytics, automation, or AI in a security operations environment.
Certifications such as CPP, PSP, CBCP, CEM, or other relevant security, emergency management, intelligence, or leadership credentials.
Experience presenting security risks, operational performance, and strategic recommendations to executives.

Responsibilities

Establish and execute a multi-year roadmap for the GSOC across people, technology, process, analytics, and data.
Assess the existing operating model, identify capability gaps and opportunities, set modernization priorities, and translate enterprise risk, business growth, and emerging threats into scalable capabilities.
Define measurable goals, milestones, and performance indicators, and evaluate best practices and emerging technologies.
Lead the 24/7/365 GSOC, ensuring consistent monitoring, incident management, communications, escalation, and response.
Maintain standards for shift operations, pass-downs, escalation protocols, documentation, incident reporting, situational awareness, and leadership coverage across shifts and time zones.
Develop and maintain GSOC policies, playbooks, and standard operating procedures.
Continuously improve and integrate operating processes and technologies, including physical security, mass notification, incident management, communications, access control, and video systems.
Create processes to validate alerts and information, escalating them to Threat Intelligence for analysis when warranted.
Build metrics, dashboards, and reporting on GSOC performance, risk trends, response effectiveness, and business value.
Apply automation, AI, and analytics when they improve outcomes, align technology investments with operational requirements, and build processes that scale with domestic and international growth.
Serve as a senior operational leader during significant security incidents, emergencies, and crises; ensure incidents are identified, validated, escalated, communicated, and managed.
Coordinate with Global Security leadership and cross-functional partners during major events, and support crisis management, emergency response, business continuity, executive protection, workplace violence prevention, and travel risk programs.
Develop and conduct exercises, drills, and simulations, and turn lessons learned into measurable improvements.
Partner with Global Threat Intelligence so GSOC alerts and observations inform analysis and finished intelligence informs GSOC posture, prioritization, and response.
Establish joint workflows with Information Security (SOC/CSIRT) for incidents spanning physical and cyber domains.
Develop shared escalation criteria, handoff protocols, and incident taxonomy with Threat Intelligence, Information Security, Executive Protection, and Business Continuity.
Integrate data and tools where possible to create a shared operating picture across physical and cyber risk.
Build partnerships with Legal, People Operations, Facilities, Communications, business leaders, law enforcement, emergency services, vendors, and industry peers.
Lead, coach, and develop GSOC leaders and team members; set performance expectations, accountability, career pathways, succession plans, and training standards.
Build a professional, accountable, collaborative, service-oriented team culture and evolve recruiting, onboarding, and development to meet future skill needs.
Represent the GSOC and Global Security with senior executives and external stakeholders.