Global Security Operations Center (GSOC) Operator

Allied Universal • Elmwood Park, WI

2d

About The Position

Allied Universal is hiring a Global Security Operations Center (GSOC) Operator to use security best practices to identify, analyze, and support events and incidents that affect or could affect Open Text operations, facilities, and employees. The operator monitors multiple security network systems and coordinates responses to safety and security incidents. The role also requires providing timely, accurate reports and information about life-safety events to Security Management and guiding and assisting business clients during emergency and non-emergency events.

The operator monitors physical security equipment globally, manages facility access, administers the company CCTV system and processes video-footage requests, and handles access-report requests according to company policy. The position includes communicating with clients, departments, leadership, and emergency personnel; assisting during emergencies; directing visitors; monitoring property removal; reporting facility utility or service issues; supporting the anti-tailgating program; and identifying opportunities to improve safety and security procedures. Work may involve regular and random patrols around a business and its perimeter, with conditions varying by client site. Flexible schedules, including some nights, are required.

Requirements

• At least two years of security experience, or prior law enforcement or military experience.
• High school diploma or equivalent.
• Comfort using computers or tablets.
• Any required security license must comply with applicable state or local laws and may be required before employment.
• Demonstrated analytical and critical-thinking skills, including the ability to prepare reports.
• Ability to use logic and reasoning to reach conclusions and develop approaches to problems.
• High competency with advanced computer systems, including hardware, software, and networks.
• Highly proficient computer skills, including Microsoft Office applications.
• Ability to communicate effectively with IT and Security Systems professionals.
• Ability to operate radio, telephone equipment, and/or console monitors.
• Flexibility to work various shifts and willingness to assist the team when needed.
• Ability to adapt to a dynamic environment, work under pressure, and learn continuously.
• Effective oral and written communication skills and active listening skills.
• Ability to assess and evaluate situations effectively and identify critical issues quickly and accurately.
• Attention to detail and problem-solving skills.
• Ability to compile, sort, and interpret data.
• Ability to encourage effective teamwork and mediate conflict with tact and diplomacy.
• Ability to handle client-site crisis situations calmly and efficiently.

Nice To Haves

• College degree or current college enrollment, preferably in Criminal Justice or another protective-service-related field.

Responsibilities

• Monitor physical security equipment and alarms at Open Text facilities to support the security of employees, contingent workers, and office spaces.
• Manage day-to-day access to company facilities in accordance with customer, audit, and company policies.
• Manage the CCTV system and process video-footage requests in accordance with company policy.
• Manage access-report requests in accordance with company policy.
• Notify appropriate personnel during emergencies and notify, direct, and assist emergency personnel.
• Act as a liaison between clients, other departments, and company leadership during emergencies.
• Direct visitors to appropriate areas.
• Monitor and control the removal of company and personal property.
• Report observed building utility and service issues to Facilities as instructed.
• Manage day-to-day requirements for the company’s anti-tailgating program.
• Evaluate and recommend improvements to procedural safety and security protocols or processes.
• Provide exceptional customer service and communication.
• Respond to incidents and critical situations calmly and with a problem-solving approach.
• Conduct regular and random patrols around the business and perimeter.
• Work flexible schedules, including some nights, and assist the team when needed.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED