GSOC Analyst – Security Operations
About The Position
The GSOC Analyst is responsible for monitoring security-related information, coordinating communications, supporting field personnel, documenting incidents, and escalating issues in accordance with established procedures. The role requires strong situational awareness, sound judgment, excellent written and verbal communication skills, and the ability to remain composed while managing multiple priorities. The analyst works closely with Cooke & Associates operations management, field personnel, and client representatives to maintain continuity of operations and provide timely, accurate information. This is an on-site position based at Cooke & Associates' San Ramon office. The GSOC provides continuous operational coverage, so analysts work assigned shifts that may include daytime, evening, overnight, weekend, and holiday hours. Candidates must be dependable, punctual, and able to maintain focus during routine operations and periods of elevated activity. Training will be provided on company procedures, reporting standards, communication protocols, and applicable operational systems.
Requirements
- High school diploma or equivalent.
- Strong written and verbal communication skills, including the ability to prepare professional reports.
- Proficiency with computers, email, Microsoft Office applications, and web-based systems.
- Ability to manage multiple tasks, prioritize competing demands, and maintain accuracy in a fast-paced environment.
- Ability to exercise sound judgment, follow established procedures, and escalate issues appropriately.
- Strong attention to detail and the ability to maintain accurate records.
- Ability to handle sensitive and confidential information.
- Reliable attendance and ability to work assigned shifts, including nights, weekends, and holidays as required.
- Ability to work independently while contributing effectively to a team.
- Dependable and punctual, with the ability to maintain focus during routine operations and periods of elevated activity.
Nice To Haves
- Experience working in a GSOC, security operations center, dispatch center, or comparable monitoring environment.
- Experience coordinating security personnel or supporting field operations.
- Familiarity with incident management systems, personnel tracking, mass notification platforms, CCTV, access control, and alarm monitoring.
- Experience monitoring news, weather, public safety information, and other open-source intelligence.
- Experience preparing incident reports, operational summaries, and shift briefings.
- Current California BSIS Guard Card, where applicable to assigned duties.
Responsibilities
- Monitor incoming communications, security reports, alerts, and other operational information for potential incidents or emerging risks.
- Maintain situational awareness of active security assignments, personnel locations, staffing issues, and operational developments.
- Receive, assess, document, and escalate incidents, emergencies, and requests for assistance according to established procedures.
- Coordinate with field personnel, supervisors, operations management, clients, and emergency services when appropriate.
- Monitor relevant news, weather alerts, public safety advisories, and open-source information for developments that may affect clients, personnel, or operations.
- Prepare clear, accurate, and timely incident reports, situation reports, activity logs, and shift summaries.
- Maintain accurate records of communications, notifications, decisions, and actions taken.
- Support staffing coordination, personnel check-ins, schedule changes, and coverage adjustments as directed.
- Conduct thorough shift briefings and handoffs to ensure continuity of information and outstanding tasks.
- Handle confidential company, employee, client, and incident information professionally and in accordance with company policies.
- Identify potential operational concerns, follow escalation protocols, and notify appropriate leadership when additional action is required.
- Perform other related operational duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
