Embedded Global Security Operations Center (GSOC) Manager
About The Position
Sibylline is seeking an experienced security operations professional to manage the client’s global security operations. Reporting to the client-side Manager and working closely with global security leadership, this role oversees day-to-day 24/7 physical security operations supporting client facilities, personnel, visitors, and operations, and provides management oversight of the 24/7 intelligence team and its personnel. The Manager leads physical security Supervisors and Operators across multiple locations and oversees the intelligence team, coordinating physical security and intelligence functions. The role ensures consistent delivery of alarm monitoring, access control administration, CCTV operations, dispatch coordination, incident management, badge administration, emergency communications, and customer support. It also involves operational leadership, stakeholder management, workforce planning, quality assurance, performance management, personnel development, continuous improvement, and alignment with client policies, procedures, and escalation requirements. This is an onsite position at the client’s Los Angeles office, working core business hours Monday to Friday. Occasional out-of-hours or weekend support may be required during crisis events, with flexibility to cover gaps as needed. The position works in an on-site office environment using a computer and standard office equipment, involves regular collaboration and communication with teams and stakeholders, may require lifting or moving up to 20 pounds, and may require travel up to 5%.
Requirements
- Experience managing security operations, GSOC, intelligence, command center, or similarly integrated operational teams.
- Ability to manage high-priority incidents and make timely decisions under pressure.
- Familiarity with access control, video management, alarm monitoring, and case management systems.
- Excellent written and verbal communication skills.
- Strong leadership, coaching, workforce planning, and stakeholder management capabilities.
- Bachelor's degree or equivalent professional experience.
- At least 5 years of security operations, operations center, or related experience.
- At least 2 years of management experience leading operational teams.
Nice To Haves
- Experience with platforms such as Lenel, Milestone, Everbridge, ServiceNow, Jira, or similar.
Responsibilities
- Oversee daily operations of a 24/7 program and associated staff.
- Coordinate recruitment, onboarding, scheduling, training, and performance management activities.
- Establish and maintain SOPs, escalation procedures, quality standards, and operational metrics.
- Provide management oversight to the intelligence team, supporting coordination, escalation, information sharing, and alignment between intelligence activities and physical security operations.
- Oversee alarm monitoring, CCTV operations, access control administration, badge management, dispatch, and incident management functions.
- Monitor service delivery, workforce coverage, and operational readiness.
- Support critical incidents, emergencies, business disruptions, and executive-level escalations.
- Manage stakeholder relationships and coordinate with Regional Security Managers, Workplace, Facilities, and third-party vendors.
- Lead monthly operational reviews, KPI reporting, and continuous improvement efforts.
- Ensure compliance with security, privacy, and data handling requirements.
Benefits
- 401(k) with up to 5% matching.
- Medical, dental, and vision coverage.
- Basic Life and AD&D Insurance.
- Long-term and short-term disability insurance.
- PTO: 160 hours (20 days) accrued per year.
- Sick leave: 9 days front-loaded.
- 11 federal holidays, with the day back in lieu if worked.
- 3 bereavement days.
- Employee Assistance Program.
- Employee Discount Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
