Embedded GSOC Supervisor
About The Position
Sibylline is seeking an experienced security operations professional to serve as Supervisor supporting a client’s 24/7 global security operations. Reporting to the Manager, the Supervisor provides shift leadership and operational oversight for personnel and activities, overseeing alarm response, dispatch coordination, access control, incident management, CCTV monitoring, emergency communications, and quality assurance while ensuring established procedures are followed. The Supervisor is an escalation point for Operators and acts on behalf of the Manager when required. This is an on-site role at the client’s Los Angeles office. The schedule is five 8-hour shifts rotating across early, late, and night shifts, including weekends, with flexibility to cover gaps as needed. The position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The work takes place in an office environment and may require travel up to 5%.
Requirements
- Strong operational security and incident management experience.
- Ability to prioritize multiple incidents and competing operational requirements.
- Strong written communication and report review skills.
- Knowledge of access-control, CCTV, dispatch, and alarm monitoring platforms.
- At least 3 years of operational security, GSOC, or security operations experience.
- Excellent written and spoken English.
- Strong interest in security and intelligence.
- Ability to work under pressure, use sound judgment, and collaborate effectively in teams.
- Excellent attention to detail.
Nice To Haves
- Bachelor’s degree or equivalent experience.
- Experience supervising or mentoring personnel.
- Previous supervisory, shift-lead, coaching, or mentoring experience.
Responsibilities
- Supervise daily shift activities and lead Operators.
- Review alarms, incidents, dispatches, and escalations to ensure proper handling.
- Support emergency response and incident coordination activities.
- Monitor CCTV, access control, and badge management processes for quality and compliance.
- Review reports, logs, and documentation for accuracy and completeness.
- Conduct shift handovers and maintain operational continuity across shifts.
- Provide coaching, mentoring, and on-the-job training.
- Support workforce scheduling, coverage, and escalation management.
- Act as shift lead during critical incidents and facility disruptions.
- Communicate and collaborate with the team and stakeholders, including by phone, video phone, or text messaging.
Benefits
- 401(k) with up to 5% matching.
- Medical, dental, and vision coverage.
- Basic life and AD&D insurance.
- Long-term and short-term disability coverage.
- 160 hours (20 days) of PTO accrued per year.
- 9 front-loaded sick days.
- 11 federal holidays, with a day back in lieu if worked.
- 3 bereavement days.
- Employee Assistance Program.
- Employee Discount Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
