Pharmacy Operations Manager

Walgreens•Elizabeth, NJ

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and customer service, including prescription processing, patient registration, medication preparation, customer assistance, non-clinical calls, and health service offerings where permitted by law. It coordinates pharmacy workflow, schedules, inventory, equipment, records, compliance, insurance claims, and audit follow-up. The manager also supports community outreach, off-site immunization clinics, retail partnerships, technology and process rollouts, and pharmacy financial and operational improvement. The role requires a high school diploma, GED, or equivalent; PTCB certification (except in Puerto Rico); and one year of pharmacy technician work experience in a retail or hospital setting. Applicants must be fluent in reading, writing, and speaking English (except in Puerto Rico), be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except at specified Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is listed, as is previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation. The stated hourly pay range is $22.50–$35.75. The position remains open until filled. Benefits information is available through the Walgreens benefits website. Qualified applicants with arrest and conviction records will be considered.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain required PTCB or state certification/registration and complete company-required certifications, education credits, and training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and applicable company policies and laws.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations about discipline and termination.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, where permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure work is completed on time and maintain efficient workflow.
Prepare and file reports and records as directed by the Pharmacy Manager or pharmacist.
Coordinate the daily pharmacy schedule and recommend allocation of pharmacy hours.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of pharmacy equipment.
Support pharmacy inventory management and prepare for annual inventory.
Complete non-clinical patient calls and support rollout of new technology and processes.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error procedures and the Continuous Quality Improvement Program.
Process insurance claims accurately, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events at the Pharmacy Manager’s direction.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and active licensure, registration, and certification.
Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
Follow company and legal policies for technician recruitment, selection, record retention, onboarding, scheduling, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans and seek professional development and feedback.
Communicate relevant support-center messages and emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.