Shelter Operations Manager

Lowome Housing Institute • Lacey, WA

2d • Onsite

About The Position

The Shelter Operations Manager supervises activities at the Enhanced Shelter site and maintains a safe environment for program participants. The role provides emergency coverage as needed and works closely with Shelter Monitors, Case Managers, and the LIHI Management team. This is a non-exempt, non-union position reporting to the Program Manager.

Requirements

• Experience working in property management and/or the human services field.
• One year of experience as a supervisor.
• Ability to work sensitively with people regarding cultural, race, gender, mental health, and class issues.
• Ability to handle confidential, sensitive information in physical, electronic, and verbal forms while maintaining confidentiality.
• Ability to work in a fast-paced environment with constantly changing priorities.
• Self-starter who is highly organized, can prioritize and multitask, meet deadlines, and follow up.
• Exceptional problem-solving skills, ability to resolve conflicts, and ability to work effectively with difficult people.
• Strong ethical judgment and professional boundaries; respect for people experiencing homelessness, diplomacy, tact, and an optimistic approach.
• Ability to tolerate and welcome differences of opinion and appreciate diversity.
• Ability to read, write, and communicate in English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Valid Washington State driver's license and compliance with Washington State minimum driver liability insurance requirements.
• Access to reliable transportation and ability to pass a driving record check.
• Ability to pass criminal background checks and drug screening.
• Ability to use PPE and follow PPE protocols.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Two years of experience working in property management and human services.

Responsibilities

• Hire, supervise, and train staff; coordinate with vendors, contractors, consultants, and community members.
• Complete staff evaluations, set clear performance expectations and goals, and address performance concerns.
• Troubleshoot client issues, refer matters to management as appropriate, and work with the team to determine a course of action.
• Monitor the Enhanced Shelter and surrounding areas on site.
• Coordinate activities, staffing, and maintenance of community and dining spaces, shelter units, and surrounding property.
• Promote client safety and well-being, use de-escalation techniques, and enforce the Code of Conduct and LIHI policies.
• Update and maintain the Program Roster daily and assist clients with intake and other paperwork as needed.
• Review security logs and incident reports daily and respond according to policy.
• Provide information and outreach to neighborhood organizations and clients, and attend Monthly Community Advisory Council meetings.
• Monitor site activities and appearance; perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and site perimeter.
• Prepare vacant units, including light maintenance and cleaning, and coordinate vendors in a timely manner.
• Maintain inventory of basic supplies and assist with ordering supplies.
• Respond to client and employee concerns and escalate issues as appropriate.
• Respond to on-site emergencies, remain on call by cell phone, perform perimeter checks, call 911 for emergencies such as fires or injuries, and alert LIHI staff and management to incidents and safety concerns.
• Obtain and respond to feedback from clients.
• Oversee inspection and upkeep of units and other structures and evaluate habitability and quality of life.
• Work with LIHI Management on community notifications, tours, and outreach.
• Foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner (within 24 or 48 hours for non-emergent issues).
• Complete assigned training by required deadlines and follow Personal Protective Equipment (PPE) protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.
• 401(k) offered for unionized employees through OPEIU8.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed