Shelter Operations Technician

Humane Society Pikes Peak Region•Pueblo, CO

3d•Onsite

About The Position

The Shelter Operations Technician supports the Humane Society of the Pikes Peak Region (HSPPR) by providing compassionate care for animals and professional, judgment-free service to community members. The role supports animal welfare through daily husbandry, sanitation, intake, reunification, adoption, licensing, and humane end-of-life services, while helping promote the health, safety, and well-being of animals and strengthen the human-animal bond. The technician assists customers with adoptions, admissions, licensing, and other shelter services; maintains animal enclosures and related areas; follows feeding and care instructions; identifies potential illness or injury; and supports intake exams and humane euthanasia procedures. The position works collaboratively with coworkers, other departments, and volunteers. It is fully on-site and scheduled for four 10-hour day shifts, with mornings, evenings, weekends, or holidays potentially required. The role may periodically cover overnight on-call emergency animal transport. HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties and the City of Centennial in Colorado. The organization employs more than 200 people and states that it celebrates and prioritizes diversity and inclusion. Employment is contingent on a satisfactory background check that includes a criminal investigation, verification of citizenship or immigration status, and a motor vehicle record.

Requirements

Be at least 18 years of age.
Ability to read, write, interpret, communicate, and perform basic problem solving and basic math at a level commonly expected of a high school graduate or equivalent.
Basic computer skills.
Basic math skills and ability to count money.
Ability to perform the physical demands of the role, including regularly lifting or moving 25 or more pounds and occasionally lifting or moving up to 40 or more pounds, with reasonable accommodations.
Ability to use both hands and arms to grip, pull, and push while using safety equipment such as catch poles, snappy snares, leashes, ropes, and muzzles.
Ability to work around animals and animal allergens, with potential exposure to zoonotic diseases, noise, hazardous weather, and cleaning supplies or other toxic or caustic substances.
Ability to work four 10-hour day shifts and, as required, mornings, evenings, weekends, and holidays.
Ability to periodically drive for extended periods and potentially cover overnight on-call emergency animal transport.
Authorization of a pre-employment background check, including criminal investigation, citizenship or immigration status verification, and motor vehicle record review; employment is contingent on satisfactory results.

Nice To Haves

Previous experience in an animal shelter, boarding kennel, zoo, or veterinary clinic is desired.

Responsibilities

Treat customers professionally and courteously, without judgment, and provide compassionate service.
Follow protocols for processing adoptions, returning animals to owners, animal intakes, licensing, and surrenders for euthanasia.
Provide animal care and handling consistent with shelter standards, including feeding animals according to dietary instructions.
Clean and disinfect animal enclosures, dishes, and other equipment; complete laundry duties; and assist with animal population flow and movement.
De-escalate emotionally charged interactions with compassion and confidence, referring concerns to a supervisor or law enforcement when necessary.
Help reunite pets with owners by researching social media or other platforms and contacting owners when appropriate.
Document transactions accurately, collect fees, provide precise change, and reconcile cash-box closing financials.
Recognize and identify contagious illnesses, diseases, or injuries and alert Veterinary Services staff.
Assist with intake exams as a runner, restrainer, or other support as needed.
Keep food storage, chemical storage, laundry, and food-preparation areas clean, uncluttered, and sanitary.
Check daily animal inventory to confirm correct animal identification, collars, and kennel cards, and report unresolved discrepancies to a supervisor or manager.
Conduct animal viewings according to current procedures.
Assist with humane euthanasia and the proper care and disposal of deceased animals.
Periodically cover overnight on-call emergency animal transport.
Work collaboratively to meet the needs of animals in care and community members seeking animal safekeeping and rehoming services.
Document observed animal behaviors objectively as required by procedures or policies.
Perform other duties as assigned.
Maintain commitment to HSPPR's mission, values, goals, and success.