Shelter Operations Manager

Low Income Housing Institute • Lacey, WA

7h • $32 - $34 • Onsite

About The Position

The Shelter Operations Manager supervises activities at the Enhanced Shelter site and maintains a safe environment for program participants. The role provides emergency coverage as needed and works closely with Shelter Monitors, Case Managers, and the LIHI Management team. This is a full-time, 40-hour-per-week, non-exempt, non-union position, scheduled Wednesday through Sunday from 2 PM to 10 PM, reporting to the Program Manager. The pay range is $31.50–$33.65.

The position oversees staff, site operations, client safety and well-being, unit and property upkeep, supplies, and incident response and documentation. It also coordinates with vendors and community members, supports client intake and feedback, and participates in community outreach and advisory meetings.

Requirements

• Experience working in property management and/or the human services field.
• One year of supervisory experience.
• Ability to work sensitively with people across cultural, race, gender, mental health, and class differences.
• Ability to handle confidential and sensitive information, including physical, electronic, and verbal information, and maintain confidentiality.
• Ability to work in a fast-paced environment with constantly changing priorities.
• Self-starter who is highly organized, can prioritize and multitask, meet deadlines, and follow up.
• Exceptional problem-solving skills, ability to resolve conflicts, and ability to work effectively with difficult people.
• Strong sense of ethics and professional boundaries.
• Respect for people experiencing homelessness, diplomacy and tact, and an optimistic approach.
• Ability to tolerate and welcome differences of opinion and appreciate diversity.
• Ability to read, write, and communicate in English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Valid Washington State driver's license and compliance with Washington State minimum driver liability insurance requirements.
• Access to reliable transportation.
• Ability to pass a driving record check, criminal background checks, and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Two years of experience working in property management and human services.

Responsibilities

• Hire, supervise, and train staff; work with vendors, contractors, consultants, and community members.
• Complete staff evaluations, establish goals and clear performance expectations, and address performance concerns.
• Troubleshoot client issues, refer them to management as appropriate, and collaborate on solutions.
• Monitor the Enhanced Shelter and surrounding areas; coordinate activities, staffing, and maintenance of community and dining spaces, shelter units, and surrounding property.
• Promote client safety and well-being and use de-escalation techniques.
• Enforce the Code of Conduct and LIHI policies.
• Maintain the Program Roster with accurate daily information.
• Assist clients with intake and other paperwork as needed.
• Review security logs and incident reports daily and respond according to policy.
• Provide outreach and information to neighborhood organizations and clients, and attend Monthly Community Advisory Council meetings.
• Monitor site activities and appearance; perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and site perimeter.
• Prepare vacant units, including light maintenance and cleaning, and coordinate with vendors in a timely manner.
• Maintain an inventory of basic supplies and assist with ordering supplies.
• Respond to client and employee concerns and escalate them as appropriate.
• Respond to on-site emergencies, remain on call by cell phone, and perform perimeter checks.
• Call 911 for emergencies such as fires or injuries, and notify LIHI staff and management of incidents, safety concerns, and related issues.
• Obtain and respond to client input and feedback.
• Oversee inspection and upkeep of units and other structures and evaluate habitability and quality of life.
• Work with LIHI Management on community notifications, tours, and outreach; foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Complete assigned training and meet training deadlines.
• Use Personal Protective Equipment (PPE) and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.
• 401(k) offered for unionized employees through OPEIU8.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed