Shelter Manager

Compass Connections•Los Fresnos, TX

16h•Onsite

About The Position

Compass Connections is hiring a compassionate and dependable Shelter Manager for its Cameron facility in Los Fresnos, Texas. The organization provides emergency shelter and group-home placements for children while working to reunite them with their families. The Shelter Manager supervises zone supervisors and helps ensure children’s physical, social, emotional, educational, and recreational needs are met while staffing, documentation, activities, and program operations comply with agency policies, contracts, and applicable regulatory standards. The role includes supervising shift schedules and staff assignments, supporting orientation for children and staff, contributing to treatment plans, planning and overseeing children’s activities, maintaining a secure campus, and coordinating appointments and follow-up for children. The manager works with agency staff and external professionals and resources, including law enforcement, judicial officials, legal resources, and medical professionals. The position requires fluency in English and Spanish, a Monday-to-Friday overnight schedule with rotation, and work evenings, weekends, or holidays as needed or requested by the position supervisor.

Requirements

Associate degree, bachelor’s degree, or undergraduate degree from an accredited program or university; preferably in social work, psychology, criminal justice, sociology, or a related field.
At least one year of related experience and/or training.
Fluency in English and Spanish.
First aid, CPR, and emergency behavior intervention certifications.
Pass a pre-employment drug screen and random drug screens during employment.
Provide proof of work eligibility status upon request.
Pass pre-employment and biennial criminal background checks.
Respond sensitively and competently to the service population’s cultural and socioeconomic characteristics.
Work collaboratively with staff, service providers, and professionals.
Provide crisis intervention according to Compass Connections training when needed to maintain a safe environment.
Work in a fast-paced environment while maintaining emotional control and professional composure.
Maintain computer literacy sufficient to meet the position’s responsibilities.
Work effectively without intensive supervision, both independently and as part of a multidisciplinary team.
Demonstrate working knowledge of Compass Connections policies and procedures.
Receive an annual influenza vaccination or obtain an approved medical or religious exemption as an accommodation; new hires must provide proof.

Nice To Haves

Graduate degree from an accredited program or university in a related field.
Two or more years of related experience and/or training.

Responsibilities

Meet applicable federal and state regulatory guidelines and standards.
Supervise development of shift schedules and staff assignments.
Monitor zone supervisors to ensure daily progress and activities are documented completely, accurately, and in compliance with agency policies and procedures.
Assist with orientation of new children and staff.
Provide input into development of treatment plans as appropriate.
Maintain knowledge of positive child management techniques, including verbal redirection, de-escalation, and containment.
Plan, organize, and supervise children’s activities in accordance with the daily activity schedule.
Maintain a secure campus by making required rounds, following radio communication protocols, and responding to radio calls.
Serve as a positive role model for the service population.
Work evenings, weekends, and holidays as needed or requested by the position supervisor.
Implement safety protocols, including evacuating with children and other staff in an emergency.
Maintain confidentiality regarding the service population and program operations.
Follow professional and ethical standards, show respect for staff, children, and community members, and comply with the required dress code.
Supervise assigned zone supervisors to ensure staffing meets children’s needs and complies with contract and regulatory requirements.
Schedule children’s appointments and follow up to ensure their essential needs are met.
Develop and maintain effective working relationships with personnel and professionals, including law enforcement, judicial officials, legal resources, medical professionals, and other community resources.
Regularly observe and evaluate buildings, grounds, equipment, staff, children, vehicles, and other program resources, and address issues as needed.
Frequently travel between areas of the physical plant.
Communicate effectively in writing and verbally in English and Spanish.
Meet deadlines required by the program supervisor and federal partners.