Shelter Case Manager

The Coalition for the Homeless of Central Florida•Orlando, FL

23h

About The Position

The Shelter Case Manager provides housing-focused case management to individuals and families experiencing homelessness who reside at the Center for Women and Families or the Men’s Service Center. The role supports guests in identifying, accessing, and maintaining stable, permanent housing while addressing barriers to housing stability. The position practices evidence-based and emerging approaches, including trauma-informed care, motivational interviewing, progressive engagement, and person-centered case planning. It calls for ethics, compassion, professionalism, commitment, flexibility, accountability, and adaptability, while upholding Coalition values and fostering dignity, respect, collaboration, and empowerment. The Shelter Case Manager helps guests pursue housing stability and personal goals, access community resources and public benefits, and develop financial literacy and housing readiness. The position also advocates for guests with community partners, documents client services in accordance with HMIS and grant requirements, and supports program effectiveness through reporting, data collection, meetings, workshops, and training. Other related duties may be assigned by the Shelter Housing Manager.

Requirements

Associate’s degree in a social services field or equivalent college credits. Degrees in other disciplines may be considered with relevant experience in advocacy and case management for underserved populations.
Ability to serve diverse populations effectively, with strong conflict resolution, critical thinking, and problem-solving skills.
Proficiency in written and verbal communication.
Willingness to work a flexible schedule, including Saturdays, to meet clients at convenient times.
Willingness to attend required staff meetings, workshops, and trainings.
Ability to successfully complete a Level II Background Screening and receive eligible status.
Ability to manage a work schedule and keep appointments as scheduled.
Ability to solve problems, make decisions, resolve conflicts, and actively listen.
Ability to work effectively under pressure and meet tight deadlines.
Proficiency with SharePoint, Microsoft Excel, Outlook, and Word, and ability to learn new programs.
Strong interpersonal skills, demonstrating compassion and firmness while maintaining confidentiality.
Ability to manage multiple tasks simultaneously.
Strong organizational skills and ability to prioritize work effectively.
Ability to complete, document, and analyze case notes and other client-related documentation.
Ability to establish and maintain positive rapport with guests.

Nice To Haves

Experience with victims of crime, including children and adults.
Bilingual candidates are strongly encouraged to apply.
Veterans are strongly encouraged to apply.

Responsibilities

Provide case management to individuals and families experiencing homelessness to support housing stability and other personal goals.
Promote self-respect, self-reliance, and hope, empowering guests to build skills and strengths as they work toward their goals.
Provide current information and referrals about community resources, and follow up to ensure guests connect with appropriate services.
Advocate for guests and collaborate with community partners, including courts, Orange County Social Services, and the Department of Children and Families.
Connect guests with immediate needs and solutions involving housing, relocation, family reintegration, mainstream benefits, employment opportunities, and other ways to increase stability and income.
Assist guests in applying for and accessing public benefits and supportive services, including SNAP, Medicaid, Social Security benefits, childcare assistance, and employment services; follow up on applications and help resolve access barriers.
Provide financial literacy and housing readiness education, including budgeting, financial planning, rental requirements and fees, move-in expenses, moving arrangements, and planning for furniture and household necessities.
Help individuals and families achieve housing goals while working to reduce their length of stay in shelter programs.
Prepare and submit reports to the Department of Children and Families as required.
Enter case notes and document every client intervention in compliance with HMIS and grant requirements.
Collect and correct data for statistical reports required by grants and funders.
Attend required staff meetings, workshops, and trainings to maintain program knowledge and compliance.
Perform other duties assigned by the Shelter Housing Manager to support program effectiveness.