Enhanced Shelter Case Manager

Low Income Housing Institute • Seattle, WA

1d • $29 - $35 • Onsite

About The Position

The Enhanced Shelter Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness; providing short-term service planning, brief intervention, crisis response, and information and referral assistance; maintaining relationships with community agencies and service providers; and coordinating community-building activities. The role works collaboratively with shelter operations and supportive services staff and helps foster a clean, safe, culturally diverse community for residents.

This is a full-time, 40-hour-per-week, non-exempt, unionized position (OPEIU 8) at Cloverleaf Village in Seattle. The schedule is Monday through Friday, 11:00 a.m. to 7:30 p.m. The position reports to the Supportive Services Manager and pays $29.20–$34.61 per hour.

Requirements

• Associate degree in Social Work or a related field, plus three years of experience working with people experiencing homelessness, mental health issues, or substance abuse.
• Ability to read, write, and speak English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Flexibility to work evenings.
• Knowledge of referral resources.
• Two years of case documentation experience.
• Background in case management, advocacy, or a related career.
• Reliable transportation.
• Valid Washington State driver’s license and ability to meet Washington State minimum driver liability insurance requirements.
• Ability to pass a driving record check.
• Ability to pass criminal background checks and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Bachelor’s degree in Social Work or a related field.
• CPR/First Aid certification.

Responsibilities

• Build effective relationships with clients.
• Provide clients with information and referrals, including by distributing written materials.
• Maintain current information tools to help clients access community resources.
• Formally and informally assess clients’ functioning and social service needs.
• Provide case management to assigned clients.
• Make referrals or initiate services addressing mental health, substance use, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet LIHI clients’ needs.
• Collaborate with Shelter Operations and Supportive Services staff to increase client stability.
• Organize and facilitate resident community events.
• Coordinate with community organizations, public agencies, and volunteers to provide on-site and off-site client activities.
• Encourage client participation in community-building activities, including meetings, meals, and support groups.
• Contribute to a community that values cultural diversity.
• Participate in staff meetings and case conferencing.
• Report programmatic issues regularly to the Supportive Services Manager.
• Maintain digital and hard-copy records of client activities in accordance with policy.
• Complete other records and reports as directed.
• Assist with preparing spreadsheets, correspondence, and reports related to shelter programs.
• Participate in public policy advocacy, including recruiting clients to attend public meetings and testify at hearings.
• Help establish community contacts.
• Foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Complete assigned training and meet training deadlines.
• Use personal protective equipment and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered to unionized employees through OPEIU 8.
• 403(b) offered to non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered to all employees. Benefits are prorated for part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree